Zachariah Jessop
Washington
Summary
Dynamic Customer Service Specialist at Sureline Turnkey Solutions, adept at enhancing client satisfaction through effective communication and critical thinking. Proven ability to resolve issues promptly while maintaining a safe and organized work environment. Skilled in hand and power tool operation, contributing to high-quality craftsmanship and team collaboration.
Demonstrates strong analytical, communication, and teamwork skills, with proven ability to quickly adapt to new environments. Eager to contribute to team success and further develop professional skills. Brings positive attitude and commitment to continuous learning and growth.
Overview
10
10
years of professional experience
Work History
Customer Service Specialist
Sureline Turnkey Solutions
06.2022 - 05.2025
- Enhanced customer satisfaction by resolving issues promptly and professionally.
- Collaborated with team members to create effective strategies for improving overall customer experience.
- Addressed customer complaints and mitigated dissatisfaction by employing timely and on-point solutions.
- Established trust with clients through clear communication, patience, and understanding their unique challenges fully before offering solutions tailored to their needs.
- I was also responsible for quality control, misc. repairs and regularly assisted with job deliveries.
- Operated forklifts.
Framing Carpenter
Creative Contracting Corp.
06.2018 - 06.2022
- Expedited construction process by skillfully utilizing power tools such as pneumatic nail guns, circular saws, and drills.
- Assured structural integrity of buildings through skilled installation of floor systems, walls, and roof trusses.
- Delivered high-quality craftsmanship by consistently following architectural blueprints and specifications.
- Followed safety protocols when using nail guns, saws, and grinders.
- Operated forklifts and other heavy equipment.
- Effectively used nails, screws, pneumatic nailing systems, concrete anchors, powder-actuated fasteners and framing connectors.
Home Remodeler
Merril Shapley
11.2016 - 05.2018
- Dug trenches, backfilled holes and compacted earth to prepare for new construction.
- Assisted in digging, trenching and backfilling trenches and foundations.
- Worked on sites, installing roofs and other exterior components.
- Installed drywall, siding and other structural components.
- Mixed and poured concrete for variety of projects.
Cabinet Installer
Barcode Construction
08.2015 - 03.2016
- Contributed to a positive team environment by providing support and assistance to fellow installers when needed.
- Maintained neat, clean and hazard-free sites.
- Facilitated harmonious working relationships with crew members to prevent problems and conflicts.
- Shaped or cut materials to specified measurements using hand tools, machines and power saws.
Education
No Degree -
Desert Hills Middle School
St. George, UTSkills
- Good communication skills
- Critical thinking
- Attention to detail
- Hand and power tool operation
- Safety awareness
- Client communication
- Forklift operation
Timeline
Customer Service Specialist
Sureline Turnkey Solutions
06.2022 - 05.2025
Framing Carpenter
Creative Contracting Corp.
06.2018 - 06.2022
Home Remodeler
Merril Shapley
11.2016 - 05.2018
Cabinet Installer
Barcode Construction
08.2015 - 03.2016
No Degree -
Desert Hills Middle School
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