Samuel Martinez
Kissimmee
Summary
Hardworking employee with customer service. Gifted at working with all types of customers. Strong worth ethic, adaptability and exceptional interpersonal skills. Motivated to maintain customer satisfaction and contribute to company success. Positive nature with excellent people skills.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Customer Service Specialist
FedEx Office
12.2023 - Current
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Collaborated with team members to develop best practices for consistent customer service delivery.
- Utilized customer service software to manage interactions and track customer satisfaction.
Patient Service Specialist
Park Place Behavioral Health Care
01.2022 - 07.2023
- Streamlined insurance verification processes for faster resolution of billing issues, resulting in increased revenue collection.
- Worked closely with front-end staff to assist customers.
- Used internal software to process reservations, check-ins and check-outs.
- Learned duties for various positions and provided backup at key times
Substitute Teacher
Osceola School District
08.2022 - Current
- Followed classroom plans left by class teacher to continue student education and reinforce core concepts.
- Developed strong rapport with students through consistent encouragement and support, fostering a positive learning atmosphere conducive to academic growth.
Education
Bachelor of Science -
Theological University of Northern Italy
01-2021
High School Diploma -
Zenith Academy
05.2016
Skills
- Customer Service-Focused
- Work Orders
- Excellent Communication Skills
- Client Communication
- Team Collaboration
- Responsible and Dependable
- Problem-Solving
- Cleaning and Sanitizing
Languages
Italian
Native or Bilingual
Spanish
Native or Bilingual
English
Full Professional
Certification
- Digital Skills and Security
- IET Construction
- OSHA 10
- Customer Service
Timeline
Customer Service Specialist
FedEx Office
12.2023 - Current
Substitute Teacher
Osceola School District
08.2022 - Current
Patient Service Specialist
Park Place Behavioral Health Care
01.2022 - 07.2023
High School Diploma -
Zenith Academy
Bachelor of Science -
Theological University of Northern Italy
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