Summary
Overview
Work History
Education
Timeline
Work Availability
Certification
Generic

Janine Calendo

Healthcare
West Palm Beach,FL

Summary

To obtain a position with an organization where my skills can contribute to the growth and success of the company.

Overview

18
18
years of professional experience

Work History

Desktop Support Representative

Trump Organization
Palm Beach, Fla
10.2014 - 08.2015
  • Provided Desktop support to all POS systems and Employee Workstations. Peripheral Support, Repair and troubleshooting as needed. SolarWinds Network and Cisco Meraki Dashboard Monitoring Active Directory Administrator Software Install and Build of new workstations and POS systems Remote Access using TeamViewer 10. Install software apps as needed to employee needs. Authorize and create accounts for new staff
  • Managed call flow and responded to technical support needs of customers.
  • Provided base level IT support to non-technical personnel within the business.
  • Installed software, modified and repaired hardware and resolved technical issues.
  • Resolved customer issues in a clear, courteous and straightforward manner.
  • Identified and solved technical issues with a variety of diagnostic tools.
  • Remained up-to-date on the latest technologies and solutions applicable to company products.
  • Installed software, modified and repaired hardware and resolved technical issues.
  • Provided base level IT support to non-technical personnel within the business.
  • Managed call flow and responded to technical support needs of customers.
  • Resolved customer issues in a clear, courteous and straightforward manner.
  • Identified and solved technical issues with a variety of diagnostic tools.
  • Set up PC and Apple desktops and laptops and all types of mobile devices.
  • Used ticketing systems to manage and process actions taken.

Technician

Berkeley Medical Center
Martinsburg, WV
12.2010 - 10.2014
  • Provide quality and Continuous care to Patients Assist Nurses and Physicians with Patient Care Restock Medical Supplies as needed throughout the shift CPR, EKG and Phlebotomy care and tasks Orthoglass Casting and Velcro Cast Placement per Dr.
  • Orders Document care of Patients using EPIC, with continuous monitoring Duties as a Unit Secretary as needed Triage Tech with an Assigned Nurse to the Triage Dept.

Shift Supervisor, ALS/BLS Driver, BLS Attendant

County Medical Transport
Williamsport, MD
12.2010 - 10.2014
  • Provide continuation of Patient Care via BLS/ALS Supportive Care Transport Patients as needed per facility requests received by the local dispatch office Answer incoming calls to the office as needed Complete Assigned tasks by management within the office Continued Stock and Maintenance of Supplies on the Ambulance.

Driver, BLS Attendant

EMT-Basic- ALS/BLS Mid Maryland Medical Transport
Hagerstown, MD
07.2007 - 01.2012
  • Provide continuation of Patient Care via BLS/ALS Supportive Care Transport Patients as needed per facility requests received by the local dispatch office Answer incoming calls to the office as needed Complete Assigned tasks by management within the office Continued Stock and Maintenance of Supplies on the Ambulance.

Matrics Operations Coordinator

AmeriCold
Kraft, VA
03.2005 - 07.2007
  • Answered incoming calls to the Inbound Department Assigned All Various Inbound Loads to the Wharehouse Staff using AS400 Monitored task queues with AS400 to ensure timely completion of all warehouse activities.
  • Communicated with outside truck drivers regarding status and location of outbound shipments Forklift and Pallet jack operator First Responder for staff incidents.

West Palm Beach
01.2003 - 02.2005
  • Provided quality Customer Service for the computer services department.
  • Performed diagnostic troubleshooting on customer computers, printers, and all electronics.
  • Provided HW/OS installation, removal or configuration.
  • Authorization of all returned electronics Warranty repairs for all electronics, peripherals and computers.

Computer Services Technician

Best Buy
Santa Rosa, CA
12.2001 - 01.2003

Technical Support/Network Operations Center Representative

Asera Inc
Belmont, CA
04.1998 - 10.2001
  • Provided quality Customer Service for a 24x7 help desk (Tier 1) support department.
  • Escalated trouble tickets to a Technical Support Engineer (Tier 2) Performed frequent TCP/IP and PING tasks on customer sites.
  • Daily monitoring of websites, networks and node management through Vantage Point, and Sitescope.
  • Monthly offsite client backup replacements with Qualcomm robots Node rebuilds for new and current clients via UNIX support.

UNIX Admin

  • Microsoft Win3.1 to XP/NT/7/8 *SecureCRT 3.1 *Veritas Netbackup v3.2 Microsoft Office Suite *PC Anywhere *HP Openview -Vantage Point Multiple Internet Applications *Netscape Application Server *Internet Support Symantec Endpoint Active Directory TCP/IP *Cisco Meraki Dashboard Admin AS400 Solarwinds NPM TeamViewer 10.

Education

Business Software Administration

Heald College

Timeline

Desktop Support Representative

Trump Organization
10.2014 - 08.2015

Technician

Berkeley Medical Center
12.2010 - 10.2014

Shift Supervisor, ALS/BLS Driver, BLS Attendant

County Medical Transport
12.2010 - 10.2014

Driver, BLS Attendant

EMT-Basic- ALS/BLS Mid Maryland Medical Transport
07.2007 - 01.2012

Matrics Operations Coordinator

AmeriCold
03.2005 - 07.2007

West Palm Beach
01.2003 - 02.2005

Computer Services Technician

Best Buy
12.2001 - 01.2003

Technical Support/Network Operations Center Representative

Asera Inc
04.1998 - 10.2001

UNIX Admin

Business Software Administration

Heald College

Work Availability

monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Certification

PALS

CPR

ACLS

CPR

IV Technician

EKG Technician

CPT 1 Phlebotomy

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Janine CalendoHealthcare