To obtain a position with an organization where my skills can contribute to the growth and success of the company.
Overview
18
18
years of professional experience
Work History
Desktop Support Representative
Trump Organization
Palm Beach, Fla
10.2014 - 08.2015
Provided Desktop support to all POS systems and Employee Workstations. Peripheral Support, Repair and troubleshooting as needed. SolarWinds Network and Cisco Meraki Dashboard Monitoring Active Directory Administrator Software Install and Build of new workstations and POS systems Remote Access using TeamViewer 10. Install software apps as needed to employee needs. Authorize and create accounts for new staff
Managed call flow and responded to technical support needs of customers.
Provided base level IT support to non-technical personnel within the business.
Installed software, modified and repaired hardware and resolved technical issues.
Resolved customer issues in a clear, courteous and straightforward manner.
Identified and solved technical issues with a variety of diagnostic tools.
Remained up-to-date on the latest technologies and solutions applicable to company products.
Installed software, modified and repaired hardware and resolved technical issues.
Provided base level IT support to non-technical personnel within the business.
Managed call flow and responded to technical support needs of customers.
Resolved customer issues in a clear, courteous and straightforward manner.
Identified and solved technical issues with a variety of diagnostic tools.
Set up PC and Apple desktops and laptops and all types of mobile devices.
Used ticketing systems to manage and process actions taken.
Technician
Berkeley Medical Center
Martinsburg, WV
12.2010 - 10.2014
Provide quality and Continuous care to Patients Assist Nurses and Physicians with Patient Care Restock Medical Supplies as needed throughout the shift CPR, EKG and Phlebotomy care and tasks Orthoglass Casting and Velcro Cast Placement per Dr.
Orders Document care of Patients using EPIC, with continuous monitoring Duties as a Unit Secretary as needed Triage Tech with an Assigned Nurse to the Triage Dept.
Shift Supervisor, ALS/BLS Driver, BLS Attendant
County Medical Transport
Williamsport, MD
12.2010 - 10.2014
Provide continuation of Patient Care via BLS/ALS Supportive Care Transport Patients as needed per facility requests received by the local dispatch office Answer incoming calls to the office as needed Complete Assigned tasks by management within the office Continued Stock and Maintenance of Supplies on the Ambulance.
Driver, BLS Attendant
EMT-Basic- ALS/BLS Mid Maryland Medical Transport
Hagerstown, MD
07.2007 - 01.2012
Provide continuation of Patient Care via BLS/ALS Supportive Care Transport Patients as needed per facility requests received by the local dispatch office Answer incoming calls to the office as needed Complete Assigned tasks by management within the office Continued Stock and Maintenance of Supplies on the Ambulance.
Matrics Operations Coordinator
AmeriCold
Kraft, VA
03.2005 - 07.2007
Answered incoming calls to the Inbound Department Assigned All Various Inbound Loads to the Wharehouse Staff using AS400 Monitored task queues with AS400 to ensure timely completion of all warehouse activities.
Communicated with outside truck drivers regarding status and location of outbound shipments Forklift and Pallet jack operator First Responder for staff incidents.
West Palm Beach
01.2003 - 02.2005
Provided quality Customer Service for the computer services department.
Performed diagnostic troubleshooting on customer computers, printers, and all electronics.
Provided HW/OS installation, removal or configuration.
Authorization of all returned electronics Warranty repairs for all electronics, peripherals and computers.
Computer Services Technician
Best Buy
Santa Rosa, CA
12.2001 - 01.2003
Technical Support/Network Operations Center Representative
Asera Inc
Belmont, CA
04.1998 - 10.2001
Provided quality Customer Service for a 24x7 help desk (Tier 1) support department.
Escalated trouble tickets to a Technical Support Engineer (Tier 2) Performed frequent TCP/IP and PING tasks on customer sites.
Daily monitoring of websites, networks and node management through Vantage Point, and Sitescope.
Monthly offsite client backup replacements with Qualcomm robots Node rebuilds for new and current clients via UNIX support.
UNIX Admin
Microsoft Win3.1 to XP/NT/7/8 *SecureCRT 3.1 *Veritas Netbackup v3.2 Microsoft Office Suite *PC Anywhere *HP Openview -Vantage Point Multiple Internet Applications *Netscape Application Server *Internet Support Symantec Endpoint Active Directory TCP/IP *Cisco Meraki Dashboard Admin AS400 Solarwinds NPM TeamViewer 10.
Education
Business Software Administration
Heald College
Timeline
Desktop Support Representative
Trump Organization
10.2014 - 08.2015
Technician
Berkeley Medical Center
12.2010 - 10.2014
Shift Supervisor, ALS/BLS Driver, BLS Attendant
County Medical Transport
12.2010 - 10.2014
Driver, BLS Attendant
EMT-Basic- ALS/BLS Mid Maryland Medical Transport
07.2007 - 01.2012
Matrics Operations Coordinator
AmeriCold
03.2005 - 07.2007
West Palm Beach
01.2003 - 02.2005
Computer Services Technician
Best Buy
12.2001 - 01.2003
Technical Support/Network Operations Center Representative
<ul><li>Installs and configures desktop & notebook computers (PCs and MAC’s) and printers for all Virco Personnel.</li><li>Configures software such as normal desktop applications to CAD software and applications to interact with equipment on the plant floor.</li><li>Provides support to the Bar Code, Wireless, PBX, Cellular & PDA phone applications and equipment.</li><li>Maintains accurate software and hardware inventory.</li><li>Maintains, repairs, and upgrades existing PC MAC hardware and software.</li><li>Assist computer end-users in solving hardware and software problems.</li><li>Operates hardware and software as required to perform data processing tasks.</li><li>Provides SAP Weekly and Daily reports.</li><li>Provides internal customer service.</li><li>Provides Help Desk support, Cellular & PDA phone support, PBX phone system support, and SAP and Windows backup support.</li><li>Performs other duties as assigned.</li></ul> at Virco Manufacturing<ul><li>Installs and configures desktop & notebook computers (PCs and MAC’s) and printers for all Virco Personnel.</li><li>Configures software such as normal desktop applications to CAD software and applications to interact with equipment on the plant floor.</li><li>Provides support to the Bar Code, Wireless, PBX, Cellular & PDA phone applications and equipment.</li><li>Maintains accurate software and hardware inventory.</li><li>Maintains, repairs, and upgrades existing PC MAC hardware and software.</li><li>Assist computer end-users in solving hardware and software problems.</li><li>Operates hardware and software as required to perform data processing tasks.</li><li>Provides SAP Weekly and Daily reports.</li><li>Provides internal customer service.</li><li>Provides Help Desk support, Cellular & PDA phone support, PBX phone system support, and SAP and Windows backup support.</li><li>Performs other duties as assigned.</li></ul> at Virco Manufacturing
Intuit QuickBooks Desktop Technical Support Representative at Omni InteractionsIntuit QuickBooks Desktop Technical Support Representative at Omni Interactions
ul liWorking as part of the Corporate IT Team for a US based clients of Incedo Inc./li liFirst and Second Level Support in Windows and VMware environments./li liHands on experience of managing Incidents and Requests using ITSM tool./li liProviding desktop support to employees by implementing ITIL concepts in person and using remote tools./li liCoordinating with Users and Coworkers remotely over Calls/MS Teams/E-mails by applying effective communication and proper documentation of the work in a ticket./li liWorking on MS Active directory to apply group policies, password reset and directory management and for frequent user account lockout issues in a timely manner./li liAdhering to the pre-defined SLA's set for Resolution/Response of Incidents and Service Requests./li liRespond to outages both during normal business hours and after hours on a need basis (on-call support)./li liVulnerability and Patch management along with VM Backup./li liInfrastructure Monitoring and Resolution of Alerts generated by IT Devices./li/ul at Incedo Inc.ul liWorking as part of the Corporate IT Team for a US based clients of Incedo Inc./li liFirst and Second Level Support in Windows and VMware environments./li liHands on experience of managing Incidents and Requests using ITSM tool./li liProviding desktop support to employees by implementing ITIL concepts in person and using remote tools./li liCoordinating with Users and Coworkers remotely over Calls/MS Teams/E-mails by applying effective communication and proper documentation of the work in a ticket./li liWorking on MS Active directory to apply group policies, password reset and directory management and for frequent user account lockout issues in a timely manner./li liAdhering to the pre-defined SLA's set for Resolution/Response of Incidents and Service Requests./li liRespond to outages both during normal business hours and after hours on a need basis (on-call support)./li liVulnerability and Patch management along with VM Backup./li liInfrastructure Monitoring and Resolution of Alerts generated by IT Devices./li/ul at Incedo Inc.