Summary
Overview
Work History
Education
Skills
Affiliations
Timeline
Generic

Janine Capra

Newport Beach

Summary

Dynamic business owner with a proven track record in customer service excellence and retail merchandising at Nordstrom. Skilled in developing strategic relationships and implementing data-driven sales systems, resulting in enhanced profitability. Adept at upselling and visual merchandising, ensuring client needs are met with professionalism and expertise.

Overview

33
33
years of professional experience

Work History

Business Owner

Self Employed
01.2000 - Current
  • Developed relationships with key stakeholders, such as suppliers and vendors, in order to secure advantageous terms for the company.
  • Ensured compliance with all local laws and regulations related to the business operations.
  • Implemented systems for tracking sales performance and analyzing data trends in order to maximize profitability.
  • Participated in trade shows, conventions, and other events related to industry promotion.
  • Conferred with customers to understand needs and finalize purchase orders.

Sales Associate

Nordstrom
01.1992 - 01.2000
  • Executed cashier duties by accepting payments, issuing receipts, and providing accurate change.
  • Showcased product features and benefits tailored to customer needs.
  • Upsold additional items by identifying customer interests and preferences.

Social Worker

Koinonia Homes
01.1993 - 04.1997
  • Formulated individualized service plans with clients to achieve specific goals.
  • Coordinated referrals to external agencies for substance abuse programs and vocational training.
  • Collaborated with psychiatrists, psychologists, and nurses to ensure comprehensive client care.

Education

Bachelor of Science -

Sacramento State
Sacramento, CA

Skills

  • Customer service excellence
  • Visual merchandising
  • Product expertise
  • Upselling strategies
  • Point of sale operations
  • Professional demeanor
  • Retail merchandising

Affiliations

  • Married 31 years, Mother of three adult sons, Enjoy time with people, fitness, fashion trends, pop culture

Timeline

Business Owner

Self Employed
01.2000 - Current

Social Worker

Koinonia Homes
01.1993 - 04.1997

Sales Associate

Nordstrom
01.1992 - 01.2000

Bachelor of Science -

Sacramento State

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