Janine Chavez

• Triaged Calls
• Researched issues and took appropriate action to resolve issues within turnaround time requirements and quality standards.
• Documented activities and progress in electronic medical records per defined policy and procedures.
• Zendesk experience.

• Managed finances, purchasing, process new hire, termination and changes pertaining to employee personnel file, payroll, organize and lead staff meetings, developed, implemented and enforced hospital protocols, client concerns, staff development, interview, hire, provide coaching and discipline

Technician Manager (2017- current)

Doctor Assistant (2006-2010) RVT (2011) Lead (2012-2013) Supervisor (2013-2017) Management/HR: Process new hire, terminations and changes pertaining to employee personnel files; Staff Scheduling for 24/7 departments; Payroll; Organize and lead team meetings; Developed, implemented and enforced hospital SOPs; Development and implementation of new positions within the hospital; Client concerns; Staff development: interview, hire, provide coaching and discipline.

Employee Development: Assisted in growth and maintained high RVT numbers in hospital; Supported and assisted in developing two veterinary technician specialists; Mentor team members and maintained an environment of growth, developing new leaders within the technician team.

Technician: Strong skills in specialty care with experience in Emergency, Critical Care and internal medicine; Capable in critical patient care (blood transfusion, enteral nutrition, central lines, etc.); Anesthesia; Assisting with endoscopy,

• Triaged emergent cases
• Monitored hospitalized patients
• Provided treatments based on DVM instruction