Janine Duarte
San Antonio,TX
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
11
11
years of professional experience
Work History
Senior Processor - Middle Market Commercial, E&S
Nationwide
San Antonio, TX
06.2023 - Current
- Trained in CLT/Migration and keyed new business, renewals, changes, and rush tasks in AWD and Passport daily.
- Obtained 100% QA Passing scores and zero feedback (ECE) on completed tasks throughout the year of 2023
- Completed specialty tasks, including CA Farm Extended Cancellations, CA Letters, Cancellations/Reinstatements, Certificates of Insurance, Experience Modification Rates, etc.
- Collaborated with Underwriters, Agents and Defect Readiness team to problem solve uncycled transactions, premium errors, and explain system limitations and processing guidelines.
Senior Commercial Lines Farm Processor
Nationwide
San Antonio, TX
10.2018 - 06.2023
- Increased productivity by effectively managing workload and prioritizing tasks.
- Participated in continuous training initiatives, staying up-to-date on relevant regulations and best practices within the processing field.
- Enhanced team collaboration, sharing best practices for efficient processing techniques.
- Assisted colleagues as needed, fostering a positive work environment based on teamwork and mutual supportiveness.
CL Customer Service Representative II - Farm
Nationwide
San Antonio, TX
09.2016 - 10.2018
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Clarified and explained complex billing system activity.
- Ensured all guidelines were followed and trailing documents were received for policy changes.
- Responded to internal and external partners regarding requests for endorsements, quotes, and inquiries while promoting self-service options.
Telesales Agent
Alorica
San Antonio, TX
03.2014 - 09.2016
- Enhanced overall efficiency by staying organized, setting realistic goals, and consistently following through on tasks until completion.
- Retained existing customers by providing exceptional service, staying informed on product updates, and offering tailored solutions based on individual needs.
- Contributed to a positive work environment by maintaining a professional attitude, seeking feedback, and offering constructive criticism when appropriate.
- Boosted sales revenue by consistently meeting and exceeding daily, weekly, and monthly targets with efficient telesales strategies.
Education
Registered Dental Assistant Certification - Dental
Academy of Health Care Professions
San Antonio, TXSkills
Workflow Management
Attention to Detail
Customer Service
Teamwork and Collaboration
Following Instructions
Effective Communication
Timeline
Senior Processor - Middle Market Commercial, E&S
Nationwide
06.2023 - Current
Senior Commercial Lines Farm Processor
Nationwide
10.2018 - 06.2023
CL Customer Service Representative II - Farm
Nationwide
09.2016 - 10.2018
Telesales Agent
Alorica
03.2014 - 09.2016
Registered Dental Assistant Certification - Dental
Academy of Health Care Professions