Janine Duarte
San Antonio,TX
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
11
11
years of professional experience
Work History
Senior Processor - Middle Market Commercial, E&S
Nationwide
06.2023 - Current
- Trained in CLT/Migration and keyed new business, renewals, changes, and rush tasks in AWD and Passport daily.
- Obtained 100% QA Passing scores and zero feedback (ECE) on completed tasks throughout the year of 2023
- Completed specialty tasks, including CA Farm Extended Cancellations, CA Letters, Cancellations/Reinstatements, Certificates of Insurance, Experience Modification Rates, etc.
- Collaborated with Underwriters, Agents and Defect Readiness team to problem solve uncycled transactions, premium errors, and explain system limitations and processing guidelines.
Senior Commercial Lines Farm Processor
Nationwide
10.2018 - 06.2023
- Increased productivity by effectively managing workload and prioritizing tasks.
- Participated in continuous training initiatives, staying up-to-date on relevant regulations and best practices within the processing field.
- Enhanced team collaboration, sharing best practices for efficient processing techniques.
- Assisted colleagues as needed, fostering a positive work environment based on teamwork and mutual supportiveness.
CL Customer Service Representative II - Farm
Nationwide
09.2016 - 10.2018
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Clarified and explained complex billing system activity.
- Ensured all guidelines were followed and trailing documents were received for policy changes.
- Responded to internal and external partners regarding requests for endorsements, quotes, and inquiries while promoting self-service options.
Telesales Agent
Alorica
03.2014 - 09.2016
- Enhanced overall efficiency by staying organized, setting realistic goals, and consistently following through on tasks until completion.
- Retained existing customers by providing exceptional service, staying informed on product updates, and offering tailored solutions based on individual needs.
- Contributed to a positive work environment by maintaining a professional attitude, seeking feedback, and offering constructive criticism when appropriate.
- Boosted sales revenue by consistently meeting and exceeding daily, weekly, and monthly targets with efficient telesales strategies.
Education
Registered Dental Assistant Certification - Dental
Academy of Health Care Professions
San Antonio, TXSkills
Workflow Management
Attention to Detail
Customer Service
Teamwork and Collaboration
Following Instructions
Effective Communication
Timeline
Senior Processor - Middle Market Commercial, E&S
Nationwide
06.2023 - Current
Senior Commercial Lines Farm Processor
Nationwide
10.2018 - 06.2023
CL Customer Service Representative II - Farm
Nationwide
09.2016 - 10.2018
Telesales Agent
Alorica
03.2014 - 09.2016
Registered Dental Assistant Certification - Dental
Academy of Health Care Professions