Janine Evers
Paoli,PA
Summary
Knowledgeable and dedicated customer service professional with extensive experience in customer oriented industries. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses.
Overview
21
21
years of professional experience
Work History
Customer Service Representative
Amekor Industries
07.2022 - 04.2023
- Handled customer inquiries and suggestions courteously and professionally
- Answered constant flow of customer calls with minimal wait times
- Assisted Accounting with processing UPS checks
- Processed Customer credit cards for payment
- Processed USPS packages
Customer Service Representative
Estetica Designs
05.2022 - 04.2023
- Answered constant flow of customer calls with minimal wait times
- Handled customer inquiries and suggestions courteously and professionally
- Created invoices for Customers
- Processed customers credit cards for payment
- Processed orders for Customers
Receptionist
Organic Remedies Dispensary
06.2022 - 01.2023
- Main receptionist checking in patients
- Kept reception area clean and neat to give patients positive first impression
- Streamlined front desk operations for increased efficiency by effectively managing phone calls, emails, and patients
- Answered central telephone system and directed calls accordingly
- Ordered supplies for the store
Administrative Assistant
Insurance Marketing Inc.
07.2002 - 07.2009
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting agents
- Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems
- Assisted Long-Term Care Agents with any questions, underwriting and application process issues
- Assisted the Director of Operations with processing Agent commission checks
Education
High School Diploma -
Upper Moreland High School
Willow Grove, PA06.1987
Skills
- Customer Service
- Problem-solving abilities
- Active Listening
- Customer Relations
- Problem Resolution
- Computer Proficiency
- Money handling abilities
- Client Relations
- Professional telephone demeanor
- Microsoft Outlook
- Follow-up skills
- Administrative Support
- Microsoft Office Suite
References
Patrick Landrum, Team Lead, Organic Remedies
215-791-2446
Kay Cho, CPA, Amekor Industries and Estetica Designs
484-477-6199, kay@amekor.com
Jim DiLaurenzo, Director of Operations, Insurance Marketing, Inc.
215-855-6600
Timeline
Customer Service Representative
Amekor Industries
07.2022 - 04.2023
Receptionist
Organic Remedies Dispensary
06.2022 - 01.2023
Customer Service Representative
Estetica Designs
05.2022 - 04.2023
Administrative Assistant
Insurance Marketing Inc.
07.2002 - 07.2009
High School Diploma -
Upper Moreland High School
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