Janine Gazley
Howell,MI
Summary
Detail-oriented, organized and meticulous employee. Works at fast pace to meet tight deadlines. Enthusiastic team player ready to contribute to company success.
Overview
25
25
years of professional experience
Work History
Sr. Specialist-RAN Engineer
AT&T Mobility
12.2010 - 03.2023
- Supported attainment of milestone and unit cost objectives for all capital programs in a remote capacity
- Partnered with RAN (Radio Access Network) Planner to ensure I Plan data accurately reflects the current plan of record
- Ensured integrity of data between key databases to reflect current and future site configuration
- Serve as RF Safety Manager for MI/IN market
- Identify and coordinate all activities related to FCC RF Safety standards for all mobility structures.
Coordinator
AT&T Mobility
09.2008 - 12.2010
- Identified as Market lead by National Real Estate team to participate in pilot paperless lease submission process
- Performed as liaison coordinating efforts between turf vendor staff and local market real estate managers
- Established a strong, effective working relationship with key Dobson personnel to understand historical perspective of acquisition to reduce integration time necessary to align these properties with the AT&T Vision
- Coordinated training and direction to turf vendor staff in new AT&T processes and standards.
Senior Project Manager
Ztar Mobile, Inc.
04.2004 - 09.2008
- Responsible for outsourced call center staff management including onboarding, training, and quarterly performance evaluations
- Managed several projects designed to bring new private label prepay operators to the marketplace successfully
- Responsible for all national subpoena processing.
Operations Consultant
Variatee Wireless
09.2003 - 03.2004
- Provided Direction to General Manager with new product rollout and training of call center representatives
- Established and implemented a comprehensive billing audit process.
National Operations Manager
Cingular Wireless
09.2002 - 03.2003
- Represented National Wholesale Channel on cross-functional implementation teams
- Achieved 320% of targeted year-over-year sales (or revenue) growth
- Active participant as customer liaison for the national development and release of number portability standards for wholesale operators
- Successfully identified issues related to wholesale clients during a national billing system upgrade
- Instrumental in roll-out of final product and remote connection/training to customer.
Regional Operations Manager
Cingular Wireless
12.2000 - 08.2002
- Coordinated prepay operations including MIN/PIN management and distribution, service plan implementation and modification
- Instrumental in forecasting growth to ensure appropriate engineering facilities and number inventory
- Responsible for the migration management of all prepay resellers to new debiting platform
- Researched resources, built vendor relationships, participated in a multi-functional project team to develop requirements specific to the wholesale channel.
Regional Support Analyst
Ameritech
10.1997 - 11.2000
- Trained and supported regional resellers including internal customer service teams; both paging and cellular
- Designed and presented training for additional staff responsible for supporting paging resellers during the reorganization from Ameritech to Cingular Wireless
- Two-time recipient of the 'Above and Beyond' award given for consistently demonstrating ownership and completion of special projects
- Selected as Ameritech Ambassador.
Education
Some College (No Degree) - Psychology
Wayne State University
Detroit, MISkills
- Progressive career as management resource with special attention to internal and external customers Self-directed and dedicated to continued learning and utilizing new skills while honing existing talents
- Project Planning
- System Troubleshooting
- Process Improvement
- Quality Assurance Controls
- Environmental Compliance
Accomplishments
- Primary company contact as Subject matter expert for AT&T’s Regulatory Safety Program.
- 20 years of experience in wireless communications operations management with progressively increasing level of responsibility with a Hybrid Remote program.
- Green and Yellow Belt Certification through Six Sigma model.
- Lead for successful project building a multi-vendor platform to satisfy private label prepay customer’s expectations.
- Developed and implemented an updated training manual and program for in-bound call center, meeting increased professional expectations of General Manager and customers.
- Established a new RF (Radio frequency) safety emissions market program to address the needs of AT&T’s increased regulatory demands. Represent MI/IN market on National Team.
- Participate in the National Six Sigma project designed to improve data integrity for the RAN organization.
Custom
- US Census Bureau, 08/01/20, 11/01/20, Field agent gathering census information door to door in an assigned area.
- Banquet Bartender, 09/01/12, 03/01/22, Hellenic Cultural Center Livonia, Michigan September 2012 -July 2017 Sheraton Novi Novi, Michigan August 2018 – March 2022
Custom
- Microsoft Office
- PowerPoint
- Access
- Oracle
- Microsoft Teams
Timeline
Sr. Specialist-RAN Engineer
AT&T Mobility
12.2010 - 03.2023
Coordinator
AT&T Mobility
09.2008 - 12.2010
Senior Project Manager
Ztar Mobile, Inc.
04.2004 - 09.2008
Operations Consultant
Variatee Wireless
09.2003 - 03.2004
National Operations Manager
Cingular Wireless
09.2002 - 03.2003
Regional Operations Manager
Cingular Wireless
12.2000 - 08.2002
Regional Support Analyst
Ameritech
10.1997 - 11.2000
Some College (No Degree) - Psychology
Wayne State University