Janine Kelly
Clearwater,FL
Summary
Flexible and dedicated. Known for prioritizing patient care experience and supporting individual needs on personal level. Empathetic liaison between physician and doctor with focus on balancing patient concern with physician caseload. Multitalented, diplomatic communicator of broad-scale announcements to patients with confidence and sensitivity to unique impacts on community members.
Reliable employee seeking Detox Support Specialist position. Offering excellent communication and good judgment.
Motivated to learn, grow and excel in helping others.
Overview
2
2
years of professional experience
Work History
Front Desk Receptionist
Florida Spine Institute
Clearwater, United States
06.2022 - 08.2022
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Answered multi-line phone system to respond to inquiries and transfer calls to correct departments and personnel.
- Resolved customer issues quickly and notified supervisor immediately when problems escalated.
- Maintained files and records by implementing effective filing systems that boosted efficiency and organization.
- Used internal software to process reservations, check-ins and check-outs.
- Collected room deposits, fees and payments.
- Kept accounts in balance and ran daily reports to verify totals.
- Retrieved mail, packages and documents on behalf of guests, promptly verifying receipt and arranging for pickup or transmittal.
Sales Representative
Progressive Energy Consultants
Clearwater, United States
11.2021 - 05.2022
- Increased sales by offering advice on purchases and promoting additional products.
- Reached out to customers after completed sales to evaluate satisfaction and determine immediate service requirements.
- Increased sales by offering consultation on products and services and applying customer service and upselling techniques.
- Met with existing customers and prospects to discuss business needs and recommend optimal solutions.
- Organized sales paperwork, presented proposals and finalized contracts.
- Attended advanced training sessions and conferences to increase product knowledge and productivity.
- Enhanced territory operations through successful cold-calling of area business leaders and establishing favorable contracts.
Waitress
Joe's Crab Shack
Clearwater, United States
02.2019 - 03.2020
- Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
- Used cash registers and credit card machines to cash out customers.
- Kept server areas clean and stocked to increase efficiency while working tables.
- Greeted new customers, discussed specials and took drink orders.
- Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals and walk-in business.
- Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
- Bussed and reset tables to keep dining room and work areas clean.
- Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.
- Collaborated with kitchen staff to correctly update customers on unavailable dishes and wait times.
- Folded napkins and prepared silverware sets to provide adequate supply for host station.
- Stayed up-to-date on menu changes to help customers make food choices.
- Upsold drink specialty items, wine selections and desserts to increase overall sales and exceed targets.
- Prepared specialty desserts for customers for special occasions.
Education
No Degree - Radiography
St Petersburg College
ClearwaterCertification - Personal Fitness Trainer
ISSA
On-Line09.2014
Certificate - Medical Billing And Coding
Ultimate Medical Academy - Clearwater
Clearwater, FL05.2008
High School Diploma -
East Lake High School
Tarpon Springs, FL05.2000
Skills
- Customer Service
- Computer Proficiency
- Front Desk Operations
- Positive Attitude and Energetic
- Visitor and Customer Relations
- Telephone Etiquette
- Data Entry and Database Software
- Appointment Scheduling Software
- Social Perceptiveness
- Microsoft Windows
- Microsoft Outlook
- Active Listening
- Critical Thinking
- Patient Records Gathering
Timeline
Front Desk Receptionist
Florida Spine Institute
06.2022 - 08.2022
Sales Representative
Progressive Energy Consultants
11.2021 - 05.2022
Waitress
Joe's Crab Shack
02.2019 - 03.2020
No Degree - Radiography
St Petersburg College
Certification - Personal Fitness Trainer
ISSA
Certificate - Medical Billing And Coding
Ultimate Medical Academy - Clearwater
High School Diploma -
East Lake High School
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