Meyko Creamer
Holiday,FL
Summary
Results driven leader with broad experience producing solutions in diverse environments. Seeking a senior position with opportunities for growth and advancement that will benefit from my experience and leadership abilities.
Overview
12
12
years of professional experience
Work History
Lead Colllector
Florida Spine Institute
01.2019 - Current
- Increased successful debt recovery rates
- Provided excellent customer service while maintaining a firm approach to collecting overdue payments from clients.
- Established strong relationships with clients through clear communication and timely follow-ups on outstanding accounts.
- Ensured compliance with federal and state regulations regarding debt collection practices, minimizing legal risks.
- Negotiated payment plans with delinquent customers, ultimately reducing outstanding debts.
- Resolved customer disputes and disagreements through professional, calm communication to find mutually beneficial solutions.
Billing Representative
Duke Energy (through Zemplo)
02.2016 - 10.2018
- Reviewed and solved account and billing discrepancies.
- Identified, researched, and resolved billing variances to maintain system accuracy and currency.
- Received incoming information and entered into database system.
- Adapted quickly to changing technologies or systems upgrades, ensuring minimal disruption to daily workflow during transitions periods.
Research Interviewer
Neilson Marketing Services
12.2012 - 02.2016
- Maintained confidentiality of customer information and company procedures.
- Conducted interviews with participants to assess eligibility.
- Coded data from participant interviews.
- Followed established guidelines and recommendations from supervisors to complete quality interviews.
- Supported study objectives by tailoring interview questions according to specific research goals and requirements.
- Participated in ongoing training sessions, staying up-to-date on best practices for effective interviewing techniques within the field of research.
- Maintained customer engagement by completing short surveys with minimal complexity.
- Promoted a positive atmosphere among fellow researchers through professional collaboration and constructive feedback.
Skills
- Software utilization
- Debt negotiation
- Patience and persistence
- Stress tolerance
- Goal oriented
- Complex Problem-solving
- Teamwork and collaboration
- Reliability
Timeline
Lead Colllector
Florida Spine Institute
01.2019 - Current
Billing Representative
Duke Energy (through Zemplo)
02.2016 - 10.2018
Research Interviewer
Neilson Marketing Services
12.2012 - 02.2016
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