Sharparniki Jones

• Supported front-office operations and adapted to various departments, enhancing workflow across finance and accounting.
• Assisted employees by processing invoices and preparing reports, ensuring timely financial documentation.
• Utilize proprietary software to monitor production workflow.
• Resolve any customer issues and manage composure in escalating situations.
• Respond to customer inquiries in a professional and timely manner.
• Collaborated with team members to manage customer service overflow, maintaining service quality and efficiency.
• Assisted accounting with invoice collections to maintain cash flow. with invoice collections and service billing discrepancies.

• Supported front-office operations and collaborated with Accounting, Customer Service, and Operations to enhance service delivery and achieve organizational goals.

• Review, process, and maintain confidential records, reports, and documentation while ensuring compliance with company policies and procedures.

• Analyzed data, identified discrepancies, and implemented corrective actions to enhance operational performance and elevate service quality.

• Managed multiple priorities while maintaining attention to detail, consistently meeting deadlines and exceeding productivity expectations.

• Supervised customer service team by coaching, training, and motivating staff to enhance service delivery.
• Supervised customer service team through coaching, training and motivating staff to perform effectively.
• Focused on customer satisfaction through addressing customer complaints, adjusting policies, and ensuring agents were trained and effective.
• Focused on customer satisfaction through addressing customer complaints, adjusting policies, and ensuring agents were trained and effective.
• Developed strategies for improving customer experience and engagement.
• Trained staff on effective communication and problem-solving techniques.
• Developed strategies to enhance customer experience and increase engagement.
• Collaborated with management to implement new service policies and procedures.
• Responded to customer inquiries regarding products and services.