Loretta Watson

• Maintained computer and physical filing systems.

Communicated effectively with staff members, physicians and patients, employing active listening and interpersonal skills.

• Provided proper scheduling of patients, ensuring timely and effective allocation of resources and calendars.
• Created and managed electronic patient records, encompassing data entry and administrative functions related to insurance, billing and accounts receivable.
• Developed close working relationships with front office and back office staff.
• Managed 25 employees with various personalities and from different cultures for large 1-physician practice.
• Implemented onboarding for new employees, which enabled each to effectively learn tasks and job duties.
• Developed and maintained electronic record management systems to analyze and process data.
• Established workflow processes, monitored daily productivity and implemented modifications to improve overall performance of personnel.
• Utilized client and staff feedback to maintain customer partnerships and increase revenue.
• Monitored and evaluated personnel performance to complete annual reviews, recommend advancement or address productivity concerns.