Janine Muller
Vincentown
Summary
Dedicated professional with expertise in patient care coordination, appointment scheduling, and quality assurance practices. Committed to enhancing patient experiences and efficient healthcare navigation.
Overview
5
5
years of professional experience
Work History
Lead Access Center Navigator
Virtua Health
Pennsauken
02.2022 - Current
- Coordinated patient care services across departments for enhanced service delivery.
- Managed appointment scheduling and patient navigation through healthcare systems.
- Engaged with healthcare providers to schedule follow-up appointments for patients.
- Maintained high level of professionalism and calmness with personnel, even in high-stress situations.
- Provided QA to navigators of 5 sites to ensure patient quality and assurance.
- Conduct CRM audits to ensure all information is input correctly.
Patient Experience Navigator
Virtua Health
Pennsauken
02.2022 - Current
- Guided patients in accessing healthcare services and resources to enhance their experience.
- Coordinated patient appointments and follow-up care, ensuring continuity of care.
- Partnered with medical professionals to facilitate timely access to essential services.
Access Center Navigator
Virtua Health
Pennsauken
06.2021 - 02.2022
- Coordinated patient appointments and follow-up care to ensure continuity of services.
- Guided patients in navigating healthcare services and resources for improved access to care.
- Maintained accurate patient records and documentation to support quality care and compliance.
Observation, greeter, vaccine line keeper
Virtua Vaccine Mega Site
Moorestown
03.2021 - 06.2021
- Ensured individuals were in correct vaccine lines to streamline flow and reduce wait times.
- Directed individuals to check-in stations and waiting areas for efficient processing.
- Welcomed visitors and explained vaccination procedures to ensure understanding and compliance.
Education
Certificate - Healthcare Development Program
Virtua Learning
Virtual12-2025
Certification - Massage Therapy
Harris School of Business And Healthcare
Hamilton NJ06-2010
High School Diploma -
Spotswood High School
Spotswood, NJ06-1989
Skills
- Patient navigation
- Care coordination
- Appointment scheduling
- Documentation management
- Quality assurance
- CRM auditing
- Relationship management
- Problem solving
- Team collaboration
- Effective communication
Timeline
Lead Access Center Navigator
Virtua Health
02.2022 - Current
Patient Experience Navigator
Virtua Health
02.2022 - Current
Access Center Navigator
Virtua Health
06.2021 - 02.2022
Observation, greeter, vaccine line keeper
Virtua Vaccine Mega Site
03.2021 - 06.2021
Certificate - Healthcare Development Program
Virtua Learning
Certification - Massage Therapy
Harris School of Business And Healthcare
High School Diploma -
Spotswood High School