Ashley Sacco
Salem
Summary
Healthcare professional with a proven track record in leading multispecialty patient services and optimizing workflows. Expertise in team mentorship and enhancing patient experience through effective care coordination. Recognized for driving operational efficiency and implementing process improvements. Aiming to apply these skills in a strategic leadership role to foster organizational success.
Overview
9
9
years of professional experience
Work History
PATIENT EXPERIENCE NAVIGATOR, Team Lead
Mass General Brigham
Salem
05.2025 - Current
- Lead a team of front desk and patient service staff in Radiology and Laboratory departments, providing guidance, mentorship, and training to ensure consistent, high-quality patient care.
- Served as primary point of contact for patients and families, guiding them through Radiology and Laboratory services to create a seamless, patient-centered experience.
- Collaborate closely with radiologists and healthcare providers to coordinate patient scheduling, pre-procedure instructions, and workflow priorities.
- Acted as the escalation point for patient concerns, providing service recovery and collaborating with providers to resolve complex issues.
- Led process improvement initiatives with department leadership, leveraging patient feedback and operational data to enhance the experience and streamline workflow.
- Managed department inventory and supply ordering, ensuring all materials, forms, and equipment were consistently stocked to support efficient operations.
PATIENT EXPERIENCE NAVIGATOR, MULTI-SPECIALTY
Mass General Brigham Integrated Care
Salem
08.2021 - 05.2025
- Acted as the primary contact for patients and families, providing guidance and support to enhance overall patient experience.
- Facilitated clear and effective communication between patients, families, and healthcare providers to promote coordinated, patient-centered care.
- Coordinated and scheduled appointments across multiple providers and specialties, optimizing timing and workflow to streamline patient access to care.
- Assisted with prior authorizations, medical record requests, and communication with insurance companies.
- Prepared and organized patient charts, ensuring all required forms and documentation were completed prior to appointments.
ASSISTANT PROGRAM DIRECTOR
Northeast Arc
Danvers
08.2021 - 08.2022
- Provided leadership, guidance, and on-site supervision to DSP staff, ensuring consistent delivery of high-quality, person-centered care.
- Oversaw day-to-day operations of group home, ensuring compliance with agency standards and state regulations, enhancing overall service quality.
- Trained new and existing staff on agency policies and individualized care plans, improving adherence to behavior support strategies and house systems.
- Coordinated communication among staff, clinicians, case managers, medical providers, and families, fostering collaboration for better resident care.
- Led team meetings, house meetings, and training sessions to improve communication, skill development, and program consistency.
- Developed emergency preparedness plans and led drills, ensuring staff were trained in evacuation, crisis response, and safety procedures.
DIRECT SUPPORT PROFESSIONAL
Northeast Arc
Danvers
10.2019 - 08.2021
- Provided direct care and support to individuals with developmental and intellectual disabilities in a residential setting.
- Monitored and documented individuals' progress, behaviors, health status, and daily activities to support personalized care plans.
- Administered medications per protocols, ensuring compliance with safety standards and maintaining accurate logs.
- Advocated for residents' needs during care plan meetings, medical visits, and interdisciplinary discussions.
- Managed crisis situations with de-escalation techniques, ensuring safety and compliance with reporting procedures.
OFFICE ADMINISTRATIVE ASSISTANT
Century 21 Commonwealth
06.2017 - 10.2019
- Welcomed clients, prospective buyers, and visitors with a professional and friendly demeanor, ensuring a positive first impression of the agency.
- Scheduled property showings, inspections, and client appointments, maintaining an organized and up-to-date calendar for multiple agents.
- Coordinated office operations, managing supply inventory, overseeing equipment maintenance, and liaising with vendors for seamless functionality.
- Supported agents in preparing marketing materials, creating property flyers, listing packets, and open house materials to enhance client engagement.
Education
MBA - Healthcare Management
Southern New Hampshire University
Manchester, NH12-2022
Bachelor of Science - Healthcare Studies, Psychology
Salem State University
Salem, MA05-2021
Skills
- Patient navigation
- Patient advocacy
- Patient data management
- Epic charting
- Appointment scheduling
- Workflow optimization
- Operations management
- Team leadership
- Adaptability
Timeline
PATIENT EXPERIENCE NAVIGATOR, Team Lead
Mass General Brigham
05.2025 - Current
PATIENT EXPERIENCE NAVIGATOR, MULTI-SPECIALTY
Mass General Brigham Integrated Care
08.2021 - 05.2025
ASSISTANT PROGRAM DIRECTOR
Northeast Arc
08.2021 - 08.2022
DIRECT SUPPORT PROFESSIONAL
Northeast Arc
10.2019 - 08.2021
OFFICE ADMINISTRATIVE ASSISTANT
Century 21 Commonwealth
06.2017 - 10.2019
MBA - Healthcare Management
Southern New Hampshire University
Bachelor of Science - Healthcare Studies, Psychology
Salem State University