Jeanette Fernandez
Belleville,NJ
Summary
Dynamic Breast Patient Navigator at Summit Health Management with expertise in patient education and oncology terminology. Proven ability to enhance patient experiences through effective navigation and data reporting. Skilled in electronic health records and insurance verification, demonstrating strong attention to detail and exceptional customer service in high-pressure environments.
Overview
15
15
years of professional experience
1
1
Certification
Work History
Breast Patient Navigator
Summit Health Management
Clifton, NJ
01.2018 - Current
- Meet with patients who have breast issues, such as cysts, dense breasts, a family history, or other concerns. I offer patients surgical consultations with our breast specialists, or schedule biopsy procedures with our breast radiologists. I offer information on self-breast awareness and genetic counseling, as needed. I order Oncotype for all our breast cancer-positive patients to see if chemotherapy is needed. Answer all breast navigation lines, and provide any assistance needed. Pick up all messages for our Nurse Navigators. I manage a tickler system for all imaging navigation patients on a daily basis, check for pathology reports, appointments that are scheduled, and chart notes. I also prepare and organize new patient binders for invasive breast cancer and DCIS folders. Coordinate the availability of binders and patient education materials, as well as being familiar with resources available to the community. I report monthly statistics for each site I have, and I have the Nurse Navigators review them before submitting. Provide assistance to non-chemotherapy survivorship care plans and treatment summaries. Implement the remote navigation workflow as indicated by the director.
Patient Service Representative
Summit Medical Group
Florham Park, NJ
03.2014 - 03.2018
- Handled a high-volume phone system to schedule surgical consultations. Processed patient check-ins and check-outs efficiently. Addressed patient inquiries and concerns, resolving issues in a timely and empathetic manner. Provided support with various tasks such as scheduling tests, ordering supplies. Verified demographics and insurance information to register patients in their software using Athenahealth. Collected specialist copays at check-in, and filled out disability forms for all surgical patients in a timely manner. Opened and sorted all mail, and scanned all correspondence in the patient's chart.
Legal Secretary
The Law Office of Gary J. Natale, P.C.
West Orange, NJ
10.2009 - 03.2014
- Pleasantly welcomed visitors, answered phone calls, and maintained front reception desk. I handled all administrative and office support functions for the attorney. Provided support in preparing legal documents for the attorney's practice, which included personal injury, defense, negligence, and divorce. Processed summonses, subpoenas and complaints. Photocopied all correspondence, documents and other printed materials. Handled the processing of various legal functions, including adjourning court dates, depositions, mediations, and telephone conferences. I prepared client records, composed legal documents, letters, and filed all legal documents. Drafted or reviewed legal documents and precedents to support case preparation. Took detailed notes in meetings and disseminated information afterward. Mailed and arranged for delivery of legal correspondence to clients, witnesses and court officials. Processed and distributed invoices to bill clients. Coordinated court filings including scheduling hearings, filing deadlines and calendaring events. Proofed documents and submitted to attorneys for review.
Education
Certified Medical Biller And Coder -
Berdan Institute
Totowa, NJ03-2003
High School Diploma -
East Side High School
New Jersey06-1998
Skills
- Patient navigation
- Oncology terminology
- Electronic health records
- Computer literacy
- Data reporting
- Patient education
- Insurance verification
- Customer service
- Time management
- Team collaboration
- Attention to detail
Certification
- Breast Patient Navigator Certification, Breast Advocate.
Languages
Spanish
Professional
Portuguese
Professional
References
References available upon request.
Timeline
Breast Patient Navigator
Summit Health Management
01.2018 - Current
Patient Service Representative
Summit Medical Group
03.2014 - 03.2018
Legal Secretary
The Law Office of Gary J. Natale, P.C.
10.2009 - 03.2014
Certified Medical Biller And Coder -
Berdan Institute
High School Diploma -
East Side High School
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