Shianne P. Rivera
Belleville,NJ
Summary
Detail-oriented Healthcare Administration student with expertise in finance, customer service, and administrative support. Proficient in managing confidential medical and financial records, utilizing Microsoft Office 365, Google applications, and health information systems. Exceptional leadership, communication, and multitasking abilities, effectively bilingual in English and Spanish. Committed to optimizing workflows and delivering high-quality service in healthcare and business environments.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Patient Champion Internship (Remote)
Grapefruit Health
04.2025 - Current
- Performed weekly patient outreach to support preventive care, close care gaps, and complete follow-ups
- Engaged patients to verify care actions, encourage task completion, and guide usage of diagnostic kits (FOBT, A1C)
- Coordinated appointments for Optum services by contacting providers and clinics
- Educated patients and healthcare partners on Optum resources to improve care navigation
- Reviewed patient medication lists to ensure accuracy and resolve discrepancies
- Supported patients with pharmacy transitions and medication reviews
- Documented all patient interactions, outcomes, and care updates in secure digital systems
- Maintained accurate patient information to ensure effective communication and continuity of care
- Identified and escalate safety concerns in compliance with HIPAA and organizational standards
- Participated in ongoing training to strengthen communication, assessment, and telehealth competencies
In-Home Aide
Public Partnerships LLC
01.2020 - Current
- Managed client medical tasks, including appointment scheduling and insurance communication
- Translated daily to support client-provider communication
- Assisted with confidential paperwork (SNAP, Medicare/Medicaid, taxes, Social Security)
- Supported nutritional planning, therapy exercises, and daily living activities, enhancing overall quality of life
- Maintained a safe, clean household environment and provide personal care assistance (bathing, dressing, grooming)
Cashier & Crew Member
Dunkin'
09.2021 - 02.2022
- Delivered exceptional customer service to over 100 patrons each shift.
- Ensured accurate monetary transactions, maintaining register integrity consistently.
- Supported store operations through effective stocking and cleanliness practices.
- Collaborated with team members to meet and exceed business objectives.
- Prepared and served a variety of menu items to customers.
- Addressed and resolved customer concerns to enhance satisfaction.
Education
Health Information Management, Previous Accounting
Essex County College
Newark, NJ12.2025
High School Diploma -
Keystone National High School
Bloomsburg, PA01.2022
Skills
- Exceptional customer service
- Excellent communication (verbal and nonverbal)
- Strong organizational abilities and attention to detail
- Proficient in Microsoft Office 365 and Google applications
- Effective decision-making
- Problem-solving abilities
- Leadership and teamwork capabilities
- Ability to multitask and work efficiently under pressure
- Flexible and adaptable
- Friendly and positive attitude
- Remote work proficiency
- Proficient typing speed of 65 WPM
Affiliations
- Member of Phi Theta Kappa Honor Society | January 2025 - Present
- Member of the National Honor Society | March 2022 – Present
- Member of the National Society of High School Scholars | October 2020
- Member of the Keystone Leadership Society | October 2020 – June 2022
Accomplishments
- Finalist for “Bold Moments” Scholarship Contest | June 2021
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Certification
- Bloomberg Environmental Social Governance Certified | February 2025
- Bloomberg Market Concepts Certified | October 2022
Timeline
Patient Champion Internship (Remote)
Grapefruit Health
04.2025 - Current
Cashier & Crew Member
Dunkin'
09.2021 - 02.2022
In-Home Aide
Public Partnerships LLC
01.2020 - Current
Health Information Management, Previous Accounting
Essex County College
High School Diploma -
Keystone National High School