Jacob Harris
Bakersfield,CA
Summary
Dedicated hospitality professional with a strong work ethic , always reliable and a passion for training others. Experienced in delivering exceptional service in fast-paced environments, maintaining meticulous attention to detail, and enhancing team collaboration to achieve outstanding dining experiences.
Overview
16
16
years of professional experience
Work History
Server, Bartender, Trainer, Energy Champion
Eureka
Bakersfield, CA
01.2025 - Current
- Provided exceptional customer service in fast-paced dining environment.
- Collaborated with kitchen staff to ensure timely food preparation and delivery.
- Assisted in training new team members on menu items and company policies and protocols.
- Maintained cleanliness of beer lines and taps to provide the best product possible.
Customer Care Representative
Lennar Homes
Shafter, CA
04.2022 - 06.2024
- Managed multiple customer accounts, ensuring timely updates on project status and addressing concerns promptly.
- Coordinated with our construction team to ensure we hit our target date for new home homeowners for close of escrow.
- Managed warranty accounts for new homeowners to ensure if any problems were to occur they would be resolved in a timely manner.
Server, Bartender, Trainer, Quality Coordinator
Bjs Restaurants Inc
Bakersfield, CA
08.2010 - 03.2022
- Trained and mentored new servers on menu knowledge and efficient service techniques.
- Delivered exceptional customer service to enhance dining experiences and foster guest loyalty.
- Trained and mentored new team members on menu knowledge and efficient service techniques.
- Collaborated with kitchen staff to ensure timely delivery of orders and maintain food quality standards.
- Weekly inventory of all bar related products and produced, ordered accordingly to ensure bar was always fully stocked and maintained a good working relationship with all distributors and sales representatives in my region.
Education
High School Diploma -
Tehachapi High School
Tehachapi, CANo Degree - General Studies
Bakersfield College
Bakersfield, CANo Degree - Philosophy
California State University, Bakersfield
Bakersfield, CASkills
- Strong work ethic
- Exceptional customer service
- Cash handling
- Hospitality service expertise
- Team collaboration
Timeline
Server, Bartender, Trainer, Energy Champion
Eureka
01.2025 - Current
Customer Care Representative
Lennar Homes
04.2022 - 06.2024
Server, Bartender, Trainer, Quality Coordinator
Bjs Restaurants Inc
08.2010 - 03.2022
High School Diploma -
Tehachapi High School
No Degree - General Studies
Bakersfield College
No Degree - Philosophy
California State University, Bakersfield