Skylar Diaz
Summary
Seasoned Bartender and Server Trainer at Wings And Rings, I excel in mentoring and hospitality service, significantly enhancing bar efficiency and customer satisfaction. Leveraging expertise in guest engagement and multitasking, I led training that uplifted service standards and team performance, embodying exceptional customer service and leadership.
Overview
6
6
years of professional experience
Work History
Bartender Trainer/Server Trainer
Wings And Rings
06.2018 - Current
- Improved bartender skills by conducting comprehensive training sessions on cocktail recipes, customer service, and bar management.
- Trained new bartenders on drink preparation, product promotion, garnish preparation, and sanitation protocol.
- Boosted overall efficiency at the bar by implementing best practices in workflow organization, time management, and multitasking strategies.
- Enhanced customer experience by addressing complaints promptly, offering personalized recommendations, and maintaining a high level of professionalism throughout interactions.
- Ensured consistent quality of service across the establishment by regularly updating and enforcing standard operating procedures.
Education
Bachelor of Arts - Business Management
California State University - San Bernardino
San Bernardino, CA05.2024
Skills
- Mentoring abilities
- Team Leadership
- Guest Engagement
- Hospitality service expertise
- Memory retention
- Reliable and Responsible
- Team Player
- High Energy and Stamina
- Conflict and Complaint Resolution
- Transactions and Cash Handling
- Strong Work Ethic
- Exceptional customer service
- Multi-tasking
Timeline
Bartender Trainer/Server Trainer
Wings And Rings
06.2018 - Current
Bachelor of Arts - Business Management
California State University - San Bernardino
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Work Preference
Work Type
Part TimeFull TimeLocation Preference
HybridOn-SiteImportant To Me
Career advancementFlexible work hoursCompany CultureWork-life balanceSimilar Profiles
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