Rachel White
Pinellas Park
Summary
Hardworking and positive candidate with 10 plus years of work experience. I am committed to ensuring high standards of customer service - some characteristics that feed this include being attentive to detail, trustworthy, able to multitask, being personable and happy. I love seeing my customers smiling and enjoying their experience. I pride myself on being detail-oriented when it comes to a customers wants and needs, ensuring that they are always satisfied with the end result. I’m excited to work hard and deliver excellent results.
Overview
7
7
years of professional experience
Work History
Bartender/Trainer/Server
Anna Maria Oyster Bar UTC
06.2023 - 05.2024
- Contributed to a positive work environment through effective teamwork and communication with colleagues.
- Developed loyal clientele by consistently delivering outstanding service and engaging in friendly conversation.
- Educated customers on drink options, making personalized recommendations based on preferences or dietary restrictions.
- Assisted with staff training, sharing expertise in bartending techniques and customer service best practices.
- Increased sales with upselling techniques and thorough knowledge of menu items, specials, and promotions.
- Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
Server
Old Salty Dog City Island
06.2022 - 04.2023
- Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals and walk-in business.
- Successfully catered to all customers during their dining experience; suggesting menu items, upselling, and ensuring guests are satisfied with all products received.
- Worked with POS system to place orders, manage bills, and complete cash or card transactions.
- Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
Supervisor
Barleycorn's
06.2020 - 04.2022
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Handled customer complaints, resolved issues and adjusted policies to meet changing needs.
- Evaluated employee performance and coached and trained to improve weak areas.
- Completed store opening and closing procedures and balanced tills; including beer and liquor inventory and handling nightly cash deposit.
Server/Bartender
Barleycorn's
03.2017 - 04.2022
- Cultivated warm relationships with regular customers.
- Presented menus to patrons promptly after seating and answered questions about menu items, making recommendations upon request.
- Upsold high-profit items such as appetizers and mixed drinks to enhance sales numbers.
- Worked with POS system to place orders, manage bills and handle complimentary items.
- Checked identification for minimum age for sale of alcoholic beverages.
- Monitored patrons for alcohol intake to appropriate levels and took measures to curtail inappropriate behavior.
- Mixed both standard and specialized drink orders using liquor, bitters, sugars and fruits.
Team Leader
Thread & Ink Embroidery And Screen Printing
04.2019 - 02.2020
- Mentored and guided employees to foster proper completion of assigned duties.
- Positioned as go-to person for up to 5 staff members, troubleshooting complex administrative and training issues promptly.
- Team Lead: Organize daily work activities; track completion schedule to ensure timely completion of jobs; communicate with customers, suppliers and sub-contractors by phone, e-mail and in person; place apparel and other product orders; train new staff.
- Production Management - Embroidery Jobs: Design set-up utilizing Alphasizer and Embrillance software; hooping garments; loading design on machine; threading machine; operating single and multiple head embroidery machines; cleaning garments; packaging completed jobs.
- Production Management – Screen Printing Jobs: Design artwork utilizing Corel Draw software; obtain customer approval of artwork; communicate with screen print sub-contractor.
- Customer Service Activities: Answering phone calls and e-mail inquiries; providing quotes; accepting orders; collecting payment; delivery of products and completed jobs.
Education
Bachelor of Science - General Studies - Apparel, Design & Merchandising
Eastern Kentucky University
Richmond, KY12.2019
Skills
- Detail-Oriented
- Cash Handling and Management
- Problem-solving abilities
- Mentoring abilities
- Digital Design Software
- Production Planning
- Embroidery Techniques
- Machine Operation
Timeline
Bartender/Trainer/Server
Anna Maria Oyster Bar UTC
06.2023 - 05.2024
Server
Old Salty Dog City Island
06.2022 - 04.2023
Supervisor
Barleycorn's
06.2020 - 04.2022
Team Leader
Thread & Ink Embroidery And Screen Printing
04.2019 - 02.2020
Server/Bartender
Barleycorn's
03.2017 - 04.2022
Bachelor of Science - General Studies - Apparel, Design & Merchandising
Eastern Kentucky University
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