Rachel White
Pinellas Park
Summary
Hardworking and positive candidate with 10 plus years of work experience. I am committed to ensuring high standards of customer service - some characteristics that feed this include being attentive to detail, trustworthy, able to multitask, being personable and happy. I love seeing my customers smiling and enjoying their experience. I pride myself on being detail-oriented when it comes to a customers wants and needs, ensuring that they are always satisfied with the end result. I’m excited to work hard and deliver excellent results.
Overview
7
7
years of professional experience
Work History
Bartender/Trainer/Server
Anna Maria Oyster Bar UTC
2023.06 - 2024.05
- Contributed to a positive work environment through effective teamwork and communication with colleagues.
- Developed loyal clientele by consistently delivering outstanding service and engaging in friendly conversation.
- Educated customers on drink options, making personalized recommendations based on preferences or dietary restrictions.
- Assisted with staff training, sharing expertise in bartending techniques and customer service best practices.
- Increased sales with upselling techniques and thorough knowledge of menu items, specials, and promotions.
- Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
Server
Old Salty Dog City Island
2022.06 - 2023.04
- Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals and walk-in business.
- Successfully catered to all customers during their dining experience; suggesting menu items, upselling, and ensuring guests are satisfied with all products received.
- Worked with POS system to place orders, manage bills, and complete cash or card transactions.
- Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
Supervisor
Barleycorn's
2020.06 - 2022.04
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Handled customer complaints, resolved issues and adjusted policies to meet changing needs.
- Evaluated employee performance and coached and trained to improve weak areas.
- Completed store opening and closing procedures and balanced tills; including beer and liquor inventory and handling nightly cash deposit.
Server/Bartender
Barleycorn's
2017.03 - 2022.04
- Cultivated warm relationships with regular customers.
- Presented menus to patrons promptly after seating and answered questions about menu items, making recommendations upon request.
- Upsold high-profit items such as appetizers and mixed drinks to enhance sales numbers.
- Worked with POS system to place orders, manage bills and handle complimentary items.
- Checked identification for minimum age for sale of alcoholic beverages.
- Monitored patrons for alcohol intake to appropriate levels and took measures to curtail inappropriate behavior.
- Mixed both standard and specialized drink orders using liquor, bitters, sugars and fruits.
Team Leader
Thread & Ink Embroidery And Screen Printing
2019.04 - 2020.02
- Mentored and guided employees to foster proper completion of assigned duties.
- Positioned as go-to person for up to 5 staff members, troubleshooting complex administrative and training issues promptly.
- Team Lead: Organize daily work activities; track completion schedule to ensure timely completion of jobs; communicate with customers, suppliers and sub-contractors by phone, e-mail and in person; place apparel and other product orders; train new staff.
- Production Management - Embroidery Jobs: Design set-up utilizing Alphasizer and Embrillance software; hooping garments; loading design on machine; threading machine; operating single and multiple head embroidery machines; cleaning garments; packaging completed jobs.
- Production Management – Screen Printing Jobs: Design artwork utilizing Corel Draw software; obtain customer approval of artwork; communicate with screen print sub-contractor.
- Customer Service Activities: Answering phone calls and e-mail inquiries; providing quotes; accepting orders; collecting payment; delivery of products and completed jobs.
Education
Bachelor of Science - General Studies - Apparel, Design & Merchandising
Eastern Kentucky University
Richmond, KY12.2019
Skills
- Detail-Oriented
- Cash Handling and Management
- Problem-solving abilities
- Mentoring abilities
- Digital Design Software
- Production Planning
- Embroidery Techniques
- Machine Operation
Timeline
Bartender/Trainer/Server
Anna Maria Oyster Bar UTC
2023.06 - 2024.05
Server
Old Salty Dog City Island
2022.06 - 2023.04
Supervisor
Barleycorn's
2020.06 - 2022.04
Team Leader
Thread & Ink Embroidery And Screen Printing
2019.04 - 2020.02
Server/Bartender
Barleycorn's
2017.03 - 2022.04
Bachelor of Science - General Studies - Apparel, Design & Merchandising
Eastern Kentucky University
Similar Profiles
Noah ThurnauNoah Thurnau
Manager at Anna Maria Oyster BarManager at Anna Maria Oyster Bar
Lauren NyhusLauren Nyhus
Bartender at Anna Maria Oyster BarBartender at Anna Maria Oyster Bar
Felicia RodriguezFelicia Rodriguez
Bartender/Server Trainer at Anna Maria Oyster BarBartender/Server Trainer at Anna Maria Oyster Bar