Hi, I’m
Janine Norton
Auburndale,FL
Summary
Seasoned professional with 10 years of experience and is seeking an opportunity to use my background from an interface , ambulatory and clinical perspective. My experience with technical build and technical hands on training has really broadened my skill set within the Healthcare community. I am looking forward to learning new things and challenging myself.
Overview
16
years of professional experience
Work History
Watson Clinic LLP
Interface Analyst
10.2021 - Current
Job overview
- Troubleshot incidents reported by end-users to schedule system changes and identify permanent solutions.
- Analyzed existing systems and databases and recommended enhancements to solve business needs
- Collaborated closely with upper management to drive strategy through development and implementation of new processes.
- Communicated and explained business requirements to team members to understand and implement functional demands.
- Troubleshot incidents reported by end-users to schedule system changes and identify permanent solutions
- Collaborated with upper management to drive strategy and implement new processes
- Developed diagrams to describe and lay out logical operational steps
WATSON CLINIC LLP
INFASTRUCTURE ANALYST
03.2020 - 10.2021
Job overview
- Identified and resolved problems through root cause analysis and research.
- Validated results and performed quality assurance to assess accuracy of data.
- Used Microsoft Word and other software tools to create documents and other communications
- Identified issues, analyzed information and provided solutions to problems
- Increased customer satisfaction by resolving issues
- Used coordination and planning skills to achieve results according to schedule
- Worked to maintain outstanding attendance record, consistently arriving to work ready to start immediately
- Onboarded new temps by entering employee information into systems
- Completed paperwork, recognizing discrepancies and promptly addressing for resolution
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor
WATSON CLINIC LLP
CLINICAL INFORMATICS ANALYST
01.2013 - 03.2020
Job overview
- Liaised between providers and IT team to inform management and facilitate project completion.
- Provided guidance in development, implementation and maintenance of company clinical information system.
- Assisted in optimizing health information systems throughout company by demonstrating advanced knowledge of clinical processes and supporting technology.
- Supported corporate objectives and applied team feedback to develop and implement information system strategy.
- Provided guidance in development, implementation and maintenance of company clinical information system
- Provided guidance for cross-departmental clinical improvements
- Supported corporate objectives and applied team feedback to develop and implement information system strategy
- Liaised between providers and IT team to inform management and facilitate project completion
- Operated computer-based systems to retrieve and store information and records
- Developed and updated health information systems and interfaces
- Worked closely with subject matter experts to develop solutions and improvements for clinical systems
Watson Clinic LLP
Medical Assistant
12.2006 - 03.2013
Job overview
- Sanitized, restocked and organized exam rooms and medical equipment.
- Obtained client medical history, medication information, symptoms and allergies.
- Collected and documented patient medical information such as blood pressure and weight.
- Performed clerical duties, such as word processing, data entry, answering phones and filing.
- Documented vital signs and health history for patients in clinic and hospital environments.
- Scheduled appointments, registered patients and distributed sample pharmaceuticals as prescribed.
- Assisted with routine checks and diagnostic testing by collecting and processing specimens.
- Assisted with routine checks and diagnostic testing by collecting and processing specimens
- Directed patients to exam rooms, fielded questions and prepared for physician examinations
- Tested and recorded blood glucose levels
- Obtained all prescribed laboratory testing
- Kept medical supplies in sufficient stock by monitoring levels and submitting replenishment orders before depleted
- Documented vital signs and health history for patients in clinic and hospital environments
- Obtained pre- and post-treatment vital signs and weight
- Supported duties for diagnostic and technical treatment procedures, such as setting up and operating special medical equipment and apparatus
- Sanitized, restocked and organized exam rooms and medical equipment
- Completed clinical procedures and gathered patient data for interpretation by physician
- Taught patients about medications, procedures and care plan instructions
- Promoted office efficiency, coordinating charts, completing insurance forms and helping patients with diverse needs
- Ambulated, turned and positioned patients
Education
EpicVerona, WI
Epic Certifications (Bridges)
11.2021
Lakeland, FL
Completion of Openlink Seminar
10.2021
EpicVerona, WI
Certification Epic Certifications (Security/Amb) from These Have Lapsed May 2021
04.2016
Marlboro High SchoolMarlboro, NJ
High School Diploma
06.1996
Monmouth County Vocational SchoolHazlet, NJ
Medical Assistance Course Completion Volunteer Experience or Leadership
1995
Skills
- Great organizational skills
- Data Integrity
- Interface Design
- Customer Service
- Configuring Interfaces
- Data Conversion
- Application Implementation
- Technical Support
- Testing Understanding
References
Michelle McFarland 1-724-944-1723 Co-worker for 6 years
John Wyant 1-863-450-8730 Current Director of MIS
Timeline
Interface Analyst
Watson Clinic LLP
10.2021 - Current
INFASTRUCTURE ANALYST
WATSON CLINIC LLP
03.2020 - 10.2021
CLINICAL INFORMATICS ANALYST
WATSON CLINIC LLP
01.2013 - 03.2020
Medical Assistant
Watson Clinic LLP
12.2006 - 03.2013
Epic
Epic Certifications (Bridges)
Completion of Openlink Seminar
Epic
Certification Epic Certifications (Security/Amb) from These Have Lapsed May 2021
Marlboro High School
High School Diploma
Monmouth County Vocational School
Medical Assistance Course Completion Volunteer Experience or Leadership
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