Janine Slater
Riverdale,GA
Summary
Dedicated Customer Service Specialist providing skills to prioritize and multi-task in fast-paced working environment. Successfully works as part of team to reach personal and business goals. Known for successfully handling escalated customer support issues.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Network Nurse
Schoology
Clayton, GA
01.2019 - Current
- Assessed and monitored patient health conditions, including vital signs such as temperature, pulse rate and blood pressure.
- Provided nursing care for patients with various medical diagnoses and treatments.
- Administered medications and treatments in accordance with physician orders.
- Collaborated with other healthcare professionals to develop individualized plans of care for each patient.
Customer Service Representative
Bridge Builders Home healthcare
Hapeville, GA
01.2014 - 05.2018
- Answered customer inquiries and provided accurate information regarding products and services.
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Gathered customer feedback through surveys and used the data to improve customer service.
- Assisted customers with product selection, ordering, billing, returns, exchanges and technical support.
- Maintained detailed records of customer interactions, transactions and comments for future reference.
- Performed administrative tasks such as filing paperwork, updating databases and generating reports.
- Resolved complex problems by working with other departments to provide solutions that meet customer needs.
- Identified areas of improvement in customer service processes and suggested changes accordingly.
- Developed strong relationships with customers by providing personalized assistance and support.
- Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Answered inbound calls, chats and emails to facilitate customer service.
Education
Associate of Science - Nursing
Brown Mackie College - Atlanta
Atlanta, GA01-2015
Associate of Science - Psychology
Tennessee State University
Nashville, TN05-2006
Skills
- Call Management
- Account updating
- Report Generation
- Data Collection
Certification
- Nursing licensee board certified
- BLS certified
Timeline
Network Nurse
Schoology
01.2019 - Current
Customer Service Representative
Bridge Builders Home healthcare
01.2014 - 05.2018
Associate of Science - Nursing
Brown Mackie College - Atlanta
Associate of Science - Psychology
Tennessee State University