Janinejane Acedo
Kapolei,HI
Summary
With 8 years of management experience, I have led teams, driven operational excellence, improved customer satisfaction, and achieved business goals while fostering a positive and productive work environment.
Overview
13
13
years of professional experience
Work History
General Manager
Panda Express
Pearl City, HI
03.2013 - Current
- Led daily operations to enhance customer satisfaction and service efficiency.
- Developed training programs to improve staff performance and operational consistency.
- Implemented cost-control measures to optimize budget management and resource allocation.
- Trained and guided team members to maintain high productivity and performance metrics.
- Recruited, hired, and trained initial personnel, working to establish key internal functions and outline scope of positions for new organization.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
Education
High School Diploma -
Diliman Preparatory School, OLFU
Manila, PhilippinesSkills
- Leadership and team building
- Problem resolution
- Operations management
- Team player
- Efficient multi-tasker
- Customer relations
- Employee scheduling
- Schedule management
- Performance evaluations
- Purchasing
- Troubleshooting expertise
- Purchasing and planning
- Marketing
- Community outreach
- Team training and development
Timeline
General Manager
Panda Express
03.2013 - Current
High School Diploma -
Diliman Preparatory School, OLFU