Janine Mae Cia
General Virtual Assistant
Davao City,Davao Del Sur
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
7
7
years of professional experience
Work History
Healthcare Specialist and Intake Coordinator
West Coast Wound And Skin Care
2022.01 - 2024.01
- Medical biller - coding base on medical records
- Pending specialist - Called patients for copay, co-insurance and pending payment
- Healthcare specialist - appointment setting
- Back office data entry intake specialist - input patient's information from home health and facility referral request
- Call health insurance for eligibility and update demographics.
Service Recovery Team (SRT)
IBEX
2021.08 - 2021.12
- Overseeing client email correspondence and communication.
- Addressing and fulfilling customer request and concerns.
- Provides final resolution acting as escalation department
Customer Support Emails/Chat Support Representative
Awesome OS
2020.02 - 2021.08
- Overseeing client email correspondence and communication.
- Performing accurate data entry tasks.
- Addressing and fulfilling customer requirements for their subscription to crate services.
- Tracking order status
Social Media Specialist
Razer/ Concetrix Damosa Site
2019.07 - 2020.02
- Lookout for social media tweets and posts from Facebook and Twitter platform including Reddit platform.
- Provides basic troubleshooting for Razer peripherals technicalities
- Handle escalations and process email escalations through salesforce.
Email Support Representative
Rebtel/ Flatworld Solutions
2017.07 - 2019.06
- Overseeing client email correspondence and communication.
- Process cancellations and refunds.
- Provides basic troubleshooting steps.
- And other basic concerns like how it works.
Outbound Sales Agent
Flatworld Solutions
2016.11 - 2017.07
- Pre-qualifying customers by calling people in UK, leads provided.
- Transfer calls if they are qualified for a refund to verify.
Education
University of Mindanao
New, Matina Pangi Rd, Davao City, 8000 2001.05 -
High School Diploma -
Jesus J. Soriano National High School
Catalunan Grande Rd, Talomo, Davao City 2001.05 -
Skills
Task Prioritization
Summary Of Qualification
Can contribute to the growth and profitability of the company base on my experience and skills
Personal Information
- Age: 30
- Place of Birth: Mati Davao Oriental
- Height: 5'4"
- Father's Name: Rodger S. Arenal
- Mother's Name: Haide P. Cia
- Date of Birth: 06/02/93
- Gender: Female
- Religion: Born Again Christian
Timeline
Healthcare Specialist and Intake Coordinator
West Coast Wound And Skin Care
2022.01 - 2024.01
Service Recovery Team (SRT)
IBEX
2021.08 - 2021.12
Customer Support Emails/Chat Support Representative
Awesome OS
2020.02 - 2021.08
Social Media Specialist
Razer/ Concetrix Damosa Site
2019.07 - 2020.02
Email Support Representative
Rebtel/ Flatworld Solutions
2017.07 - 2019.06
Outbound Sales Agent
Flatworld Solutions
2016.11 - 2017.07
University of Mindanao
2001.05 -
High School Diploma -
Jesus J. Soriano National High School
2001.05 -
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