Janine Mae Cia
General Virtual Assistant
Davao City,Davao Del Sur
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
7
7
years of professional experience
Work History
Healthcare Specialist and Intake Coordinator
West Coast Wound And Skin Care
01.2022 - 01.2024
- Medical biller - coding base on medical records
- Pending specialist - Called patients for copay, co-insurance and pending payment
- Healthcare specialist - appointment setting
- Back office data entry intake specialist - input patient's information from home health and facility referral request
- Call health insurance for eligibility and update demographics.
Service Recovery Team (SRT)
IBEX
08.2021 - 12.2021
- Overseeing client email correspondence and communication.
- Addressing and fulfilling customer request and concerns.
- Provides final resolution acting as escalation department
Customer Support Emails/Chat Support Representative
Awesome OS
02.2020 - 08.2021
- Overseeing client email correspondence and communication.
- Performing accurate data entry tasks.
- Addressing and fulfilling customer requirements for their subscription to crate services.
- Tracking order status
Social Media Specialist
Razer/ Concetrix Damosa Site
07.2019 - 02.2020
- Lookout for social media tweets and posts from Facebook and Twitter platform including Reddit platform.
- Provides basic troubleshooting for Razer peripherals technicalities
- Handle escalations and process email escalations through salesforce.
Email Support Representative
Rebtel/ Flatworld Solutions
07.2017 - 06.2019
- Overseeing client email correspondence and communication.
- Process cancellations and refunds.
- Provides basic troubleshooting steps.
- And other basic concerns like how it works.
Outbound Sales Agent
Flatworld Solutions
11.2016 - 07.2017
- Pre-qualifying customers by calling people in UK, leads provided.
- Transfer calls if they are qualified for a refund to verify.
Education
University of Mindanao
New, Matina Pangi Rd, Davao City, 8000 05.2001 -
High School Diploma -
Jesus J. Soriano National High School
Catalunan Grande Rd, Talomo, Davao City 05.2001 -
Skills
Task Prioritization
Effective Communication
Multitasking Abilities
Excellent Communication
HIPAA Regulations
HIPAA Compliance
Patient confidentiality
Summary Of Qualification
Can contribute to the growth and profitability of the company base on my experience and skills
Personal Information
- Age: 30
- Place of Birth: Mati Davao Oriental
- Height: 5'4"
- Father's Name: Rodger S. Arenal
- Mother's Name: Haide P. Cia
- Date of Birth: 06/02/93
- Gender: Female
- Religion: Born Again Christian
Timeline
Healthcare Specialist and Intake Coordinator
West Coast Wound And Skin Care
01.2022 - 01.2024
Service Recovery Team (SRT)
IBEX
08.2021 - 12.2021
Customer Support Emails/Chat Support Representative
Awesome OS
02.2020 - 08.2021
Social Media Specialist
Razer/ Concetrix Damosa Site
07.2019 - 02.2020
Email Support Representative
Rebtel/ Flatworld Solutions
07.2017 - 06.2019
Outbound Sales Agent
Flatworld Solutions
11.2016 - 07.2017
University of Mindanao
05.2001 -
High School Diploma -
Jesus J. Soriano National High School
05.2001 -