Summary
Overview
Work History
Education
Skills
Timeline
Generic

Janique Jones

Myrtle Beach,SC

Summary

Detail-oriented Patient Service Representative with outstanding treatment knowledge and stellar communication skills. Successful at coordinating between patients and professionals and offering comprehensive patient education. Committed to organization and time management.

Overview

10
10
years of professional experience

Work History

Patient Service Representative

Tidelands Health OBGYN
Myrtle Beach, SC
04.2025 - Current
  • Handled high volume of incoming calls, providing exceptional customer service to patients and families.
  • Collaborated with clinical and administrative staff to meet patient needs.
  • Guided patients through the completion of consent and other required medical forms.
  • Scheduled and confirmed patient appointments with patients and healthcare professionals.
  • Performed administrative duties such as filing, faxing, photocopying.
  • Informed patients about payment options, billing policies, and procedures related to their visit or procedure.
  • Scanned documents into electronic health record system as needed.
  • Applied HIPAA privacy and security regulations while handling patient information.
  • Registered patients by verifying records to update computer system and patient charts.
  • Responded promptly to emails from patients regarding appointment changes or cancellations.

Customer Service Representative

Humana
Myrtle Beach, SC
04.2020 - 01.2024
  • Identified needs of customers promptly and efficiently.
  • Updated and maintained databases with current information.
  • Exceeded customer satisfaction by finding creative solutions to problems.
  • Coordinated insurance verification and claims processing.
  • Evaluated insurance claims for accuracy and completeness.
  • Verified insurance benefits prior to scheduled appointments.
  • Processed insurance claims and payments accurately.
  • Identified fraudulent activities related to insurance claims.

Cashier Team Lead

Whole Food Market
District Of Columbia , WA
01.2019 - 01.2020
  • Processed customer payments quickly and returned exact change and receipts.
  • Greeted customers promptly and responded to questions.
  • Processed payments promptly for customers to exceed productivity standards.
  • Maintained work area and kept cash drawer organized.
  • Developed strong working relationships with team members to foster collaboration.
  • Counted and balanced cashier drawers.

Table Games Floor Supervisor

MGM National Harbor
Oxen Hill, MD
02.2015 - 03.2019
  • Greeted guests with upbeat, professional attitude to create enjoyable atmosphere.
  • Kept all games in compliance with casino and gaming standards.
  • Coached employees on procedures, compliance requirements and performance strategies.
  • Monitored payment of hand-delivered jackpots to verify promptness.
  • Observed gamblers' behavior for signs of cheating such as marking, switching or counting cards and notified security staff promptly.
  • Observed gamblers to identify marking, switching and counting cards.
  • Resolved customer complaints efficiently while maintaining a professional demeanor.
  • Responded to emergency situation to provide fire protection and first-aid assistance.
  • Provided training for new dealers on game rules and regulations.

Education

High School Diploma -

Dakota High School
Clinton Township, MI
06-2008

Some College (No Degree) -

Harris-Stowe State University
St Louis, MO

Skills

  • Customer service
  • Patient registration
  • Appointment scheduling
  • HIPAA compliance
  • Insurance verification
  • Problem-solving abilities
  • Fee collection
  • Improve patient care
  • Strong empathy
  • Customer relationship management

Timeline

Patient Service Representative

Tidelands Health OBGYN
04.2025 - Current

Customer Service Representative

Humana
04.2020 - 01.2024

Cashier Team Lead

Whole Food Market
01.2019 - 01.2020

Table Games Floor Supervisor

MGM National Harbor
02.2015 - 03.2019

High School Diploma -

Dakota High School

Some College (No Degree) -

Harris-Stowe State University