Janira Bonaparte
Summary
Dynamic Scheduling Coordinator with a strong work ethic and proven problem-solving skills at Desert Oral Surgery. Expert in optimizing patient flow and managing complex schedules using dental software. Recognized for exceptional communication and empathy, enhancing patient experiences while maintaining HIPAA compliance and accurate records.
Overview
7
7
years of professional experience
Work History
Scheduling Coordinator
Desert Oral Surgery
04.2021 - Current
- Present treatment plans.
- Address patient concerns about procedures and expenses,
- Educate patients on treatment options and benefits.
- Managed and scheduled patient appointments to optimize patient flow.
- Handled new-patient inquiries and appointments.
- Verified dental insurance benefits.
- Submitted insurance claims.
- Maintained accurate and confidential patient records (HIPAA compliant).
- Time management, multitasking, organization, and attention to detail.
- Empathy, compassion, conflict resolution, and teamwork.
- Managed the day-to-day schedule for multiple providers, ensuring efficient use of time.
- Proficiently used dental software such as DSN and WinOMS to schedule and manage appointments.
- Prioritized and scheduled emergency cases, minimizing disruption to the regular schedule.
Front Desk Receptionist
Western Dental & Orthodontics
06.2018 - 04.2021
- Managed front desk operations, ensuring smooth patient flow and optimal scheduling.
- Provided exceptional customer service, addressing inquiries and resolving issues promptly.
- Coordinated appointment scheduling using dental practice management software to enhance efficiency.
- Trained new reception staff on procedures and use of office systems.
- Scheduled, coordinated and confirmed appointments and meetings.
Education
GED -
Coachella Valley Adult School
Coachella, CA05-2013
Skills
- Problem-solving
- Strong work ethic
- Data entry
- Verbal and written communication
- Scheduling proficiency
- Office administration
- Effective multitasking
- Telephone etiquette
- Office management
Languages
Spanish
Native or Bilingual
Timeline
Scheduling Coordinator
Desert Oral Surgery
04.2021 - Current
Front Desk Receptionist
Western Dental & Orthodontics
06.2018 - 04.2021
GED -
Coachella Valley Adult School