Janira Lashley

MedRite Concierge
Remote Patient Monitoring Specialist | New York, NY
04/2026 – 08/2026

• Supported Remote Patient Monitoring operations across patient outreach, device setup, technical troubleshooting, documentation, and follow-up.
• Helped develop and organize a dedicated RPM logistics and device-setup workflow after identifying barriers involving patient engagement, device activation, inconsistent outreach, and troubleshooting gaps.
• Applied detailed knowledge of blood pressure monitors, glucometers, weight scales, Tenovi gateways, device pairing, MAC verification, and transmission workflows to resolve setup and connectivity issues.
• Developed patient communication scripts and training materials designed to improve understanding, reduce setup resistance, and increase consistency in patient participation and device use.
• Contributed to a period in which monthly device setups increased from approximately 150 to 390, representing an increase of about 160%.
• Worked with a small logistics team to address a backlog of more than 400 devices already in patients’ homes, completing more than 100 setups within approximately three weeks during the early workflow push.
• Helped create standardized setup and troubleshooting procedures for remote RPM staff, including patient education, device verification, live test readings, escalation criteria, and documentation expectations.
• Supported the onboarding and training of approximately 40 remote RPM specialists by developing practical training modules and device-specific workflows.
• Utilized Tenovi, ThoroughCare, eClinicalWorks (eCW), and CareCo to verify patient records, device assignments, successful data transmission, and encounter documentation.
• Identified and troubleshot complex device and integration issues, including failed transmissions, incorrect device associations, gateway connectivity problems, missing readings, and discrepancies between Tenovi and ThoroughCare.
• Collaborated across logistics, care management, operations, technical support, and device vendors to improve continuity between equipment delivery, activation, setup, and ongoing patient monitoring.
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• Provide high-discretion support for multi-state private client, enhancing operational efficiency.
• Manage executive communications and track deadlines through effective calendar administration.
• Coordinate travel logistics for domestic and international trips, ensuring timely arrivals.
• Organize financial obligations and conduct lifestyle allocation reviews for optimal resource management.
• Serve as liaison with financial institutions to facilitate smooth transactions.
• Oversee academic scheduling to guarantee educational continuity for family members.
• Coordinate wellness appointments to prioritize health needs effectively.
• Maintaine strict confidentiality across all sensitive personal and business information.

• Oversaw social services department operations in compliance with NYS DOH and CMS regulations.
• Ensured completion of PRI assessments and certified screen evaluations for admissions and interfacility transfers.
• Submitted screening documentation to external entities for level-of-care determinations.
• Participated in interdisciplinary team meetings to monitor length of stay and reimbursement categories.
• Educated residents and families on Medicaid eligibility, Medicare coverage, disenrollment, and re-enrollment processes.
• Collaborated with admissions and insurance departments during appeals discussions and reimbursement reviews.
• Conducted documentation audits to maintain regulatory compliance and ensure survey readiness.
• Coordinated short-term rehabilitation discharge planning to minimize unnecessary long-term placements.

• Promoted to Assistant Director based on leadership and compliance performance
• Supported regulatory audits, documentation reviews, and survey preparation
• Conducted psychosocial and Medicaid-related assessments
• Assisted with discharge coordination and length-of-stay review

• Managed caseload of medically vulnerable homebound older adults to ensure comprehensive care.
• Conducted in-home functional and psychosocial assessments to identify client needs.
• Coordinated Medicaid, Medicare, and HCBS services to enhance access for clients.
• Developed individualized service plans that promoted independent living for older adults.
• Provided telephonic follow-up and crisis intervention to resolve urgent client concerns.
• Maintained detailed case documentation to support treatment continuity.
• Facilitated collaboration among healthcare providers, social services, and community resources.

• Conducted intake assessments for public benefits and entitlements
• Assisted clients with Medicaid and community-based services
• Coordinated Meals on Wheels and aging support programs
• Maintained documentation in compliance with DFTA guidelines
• Under contract with New York City Department for the Aging (DFTA)