Janira Pena
West Covina,CA
Overview
3
3
years of professional experience
Work History
Administrative Assistant/Office Support
New Sunrising Building Company
El Monte, CA
06.2023 - Current
- Managed incoming calls while providing information or transferring callers to appropriate personnel.
- Ensured efficient operation of office equipment such as printers, copiers and fax machines.
- Developed and maintained filing systems for confidential documents and records.
- Processed invoices for payment using accounting software applications.
- Answered phone calls and emails to provide information, resulting in effective business correspondence.
Volunteer
West Covina Police Department Explorers
West Covina, CA
03.2022 - Current
- Participated in community events, assisting with public safety initiatives.
- Attended regular training sessions to learn procedures, ethics, and the criminal justice system.
- Ability to work under pressure and handle situations.
- Practiced de-escalation techniques designed for diffusing potentially violent situations.
Customer Service Representative
Baldwin Park Community Center
Baldwin Park, CA
04.2024 - 11.2024
- Continuously met or exceeded daily service quality and performance scores.
- Satisfied customers every day with fast, friendly, and knowledgeable support for their needs.
- Performed administrative tasks such as filing paperwork, updating databases and generating reports.
- Communicated with customers via phone calls, providing customer service.
- Maintained accurate and balanced cash drawers by carefully counting the funds.
Product Owner
Dulces JP
West Covina, CA
01.2022 - 07.2024
- Created a treat business from locally sourced materials.
- Worked diligently to reach out to consumers via social media platforms.
- Worked at various farmers' markets and small business pop-up events.
- Imported and exported shipping orders.
Education
Edgewood High School
West Covina (pending)Skills
- Communications
- Customer service
- Problem Solving
- Bilingual English and Spanish
- Time management
- CPR certified
Timeline
Customer Service Representative
Baldwin Park Community Center
04.2024 - 11.2024
Administrative Assistant/Office Support
New Sunrising Building Company
06.2023 - Current
Volunteer
West Covina Police Department Explorers
03.2022 - Current
Product Owner
Dulces JP
01.2022 - 07.2024
Edgewood High School