Ruth Munsterman
Chillicothe,Missouri
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
19
19
years of professional experience
1
1
Certification
Work History
Office Support Assistant
Chillicothe Correctional Center
11.2021 - Current
- Followed detailed directions from management to complete daily paperwork and computer data entry.
- Executed record filing system to improve document organization and management.
- Answered and managed incoming and outgoing calls while recording accurate messages for distribution to office staff.
- Proofread and edited documents for accuracy and grammar.
Council Member/Mayor
City Of Meadville
04.2014 - 01.2023
- Fostered climate of collaboration between general public, city manager and members of city council.
- Used public gatherings, community events and direct relations to keep constituents happy and informed.
- Proven ability to learn quickly and adapt to new situations.
- Worked well in team settings, providing support and guidance.
- Managed time efficiently in order to complete all tasks within deadlines.
Customer Service Associate
Lowe's
02.2012 - 01.2020
- Assisted in preparing the store for promotional events and holiday sales
- Responded proactively and positively to rapid change.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
Project Manager
Gray Electric
05.2011 - 01.2012
- Monitored project performance to identify areas of improvement and make adjustments.
- Planned, designed, and scheduled phases for large projects.
- Developed and initiated projects, managed costs, and monitored performance.
- Maintained open communication by presenting regular updates on project status to customers.
Bank Teller III
Citizens Bank and Trust
06.2008 - 01.2010
- Answered customer inquiries regarding account balances, transaction history, services charges, and interest rates.
- Built and strengthened customer relationships by leveraging excellent interpersonal and communication skills.
- Learned about customer's financial needs, established trust, and optimized sales opportunities resulting in quality customer service.
- Assisted customers with compromised debit cards and issued new credentials.
Home Care Provider
Self Employed
02.2005 - Current
- Kept close eye on behavior and emotional responses of clients to address concerns and protect each person from harm.
- Interacted kindly with patients and families and displayed positive, outgoing attitude, resulting in establishment of long-term, professional relationships.
- Monitored progress and documented patient health status changes to keep care team updated.
- Developed individual care plans for clients based on specific needs.
Education
Bachelor of Science - Criminal Justice
California Coast University
Santa Ana, CA05.2024
Associate of Applied Science - Accounting/Business Management
North Central Missouri College
Trenton, MO05.2007
High School Diploma -
Meadville R-IV
Meadville05.2002
Skills
- Customer Service
- Critical Thinking
- Time Management
- Problem Resolution
- Leadership Experience
- Communications
- Organizational Skills
- Responding to clients situations with sensitivity
- Data Entry
- Social Perceptiveness
- Customer Support Needs Assessment
- Correspondence and Office Documents
- Administrative Procedures
- Entering data quickly and accurately
Certification
- Crisis Intervention Advocate, Warrior's Rest Foundation, April 2023
Timeline
Office Support Assistant
Chillicothe Correctional Center
11.2021 - Current
Council Member/Mayor
City Of Meadville
04.2014 - 01.2023
Customer Service Associate
Lowe's
02.2012 - 01.2020
Project Manager
Gray Electric
05.2011 - 01.2012
Bank Teller III
Citizens Bank and Trust
06.2008 - 01.2010
Home Care Provider
Self Employed
02.2005 - Current
Bachelor of Science - Criminal Justice
California Coast University
Associate of Applied Science - Accounting/Business Management
North Central Missouri College
High School Diploma -
Meadville R-IV
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