Janis Aguirre
Haslet,TX
Summary
Dynamic billing professional proficient in financial record management and customer engagement. Expertise in resolving billing discrepancies and processing payments, while driving operational efficiency. Strong background in inventory management and software applications, ensuring seamless billing operations and superior customer experiences.
Overview
10
10
years of professional experience
Work History
Sr Deli Clerk
Sprouts Farmers Market
06.2024 - Current
- Guided customers in selecting deli products and addressed inquiries to enhance shopping experience.
- Prepared and sliced meats, cheeses, and specialty items to customer specifications.
- Oversaw daily use of deli equipment, including slicers, scales, and ovens, to optimize workflow and enhance product quality.
- Managed inventory processes, performed product freshness checks and stock rotation to minimize waste and ensure quality.
- Trained and mentored new staff on product knowledge and customer service techniques to improve service quality.
Personal Shopper
Instacart
09.2019 - Current
- Created personalized shopping experiences tailored to customer preferences and feedback, enhancing overall customer satisfaction.
- Successfully managed and completed multiple Instacart orders in a timely manner, while demonstrating strong customer service skills.
- Committed to customer satisfaction through enthusiastic, professional interactions, fostering positive relationships with clients.
- Streamlined organizational capabilities to manage multiple tasks simultaneously, ensuring timely preparation of items for delivery.
Call Center Rep (Remote)
Omaha Steaks
10.2023 - 12.2023
- Executed strategies to handle high call volumes, maintaining quality benchmarks and enhancing overall customer satisfaction.
- Guided callers through order processes and troubleshot product-related issues to resolve customer inquiries effectively.
- Managed inbound customer inquiries regarding product details and order status.
- Answered customer questions about promotional offers and product details, enabling informed purchasing decisions.
- Input customer information and processed orders through SRW CEC dashboard and Microsoft Teams to enhance operational performance.
Personal Shopper
Amazon Prime
06.2019 - 02.2020
- Coordinated shopping and packaging of grocery items, ensuring timely fulfillment of customer delivery requirements.
- Monitored stock levels regularly, maintaining optimal inventory to enhance operational efficiency.
- Organized completed orders in labeled, temperature-appropriate storage for prompt customer pick up.
Billing Rep
Pilot Thomas Logistics
08.2016 - 05.2018
- Executed account reconciliation for buyback accounts, identifying and rectifying billing errors to expedite rebilling of invoices.
- Analyzed and resolved discrepancies in outstanding invoices to ensure timely payments and strengthen vendor relationships.
- Processed billing inquiries efficiently, ensuring accuracy in customer accounts and payment details.
- Resolved quality discrepancies through communication with dispatch and vendors, enhancing data integrity.
- Evaluated incoming delivery documents in SAP to verify order details and maintain operational efficiency.
Education
Some College (No Degree) -
Tarrant County College
Fort Worth, TXSkills
- Customer service excellence
- Remote call center operations
- Retail supervision
- Order fulfillment
- SAP proficiency
- Product merchandising
- Inventory management
- Sage MAS 500 expertise
- Tax preparation
- Customer engagement
- Clerical support
Timeline
Sr Deli Clerk
Sprouts Farmers Market
06.2024 - Current
Call Center Rep (Remote)
Omaha Steaks
10.2023 - 12.2023
Personal Shopper
Instacart
09.2019 - Current
Personal Shopper
Amazon Prime
06.2019 - 02.2020
Billing Rep
Pilot Thomas Logistics
08.2016 - 05.2018
Some College (No Degree) -
Tarrant County College