Janis Aguirre
Haslet,TX
Summary
Billing professional with strong background in financial record-keeping and invoicing. Skilled in managing accounts, processing payments, and resolving billing discrepancies. Known for effective collaboration and adaptability, ensuring accurate and timely billing operations. Dependable and results-driven, with solid understanding of billing software and procedures.
Overview
10
10
years of professional experience
Work History
Sr Deli Clerk
Sprouts Farmers Market
Fort Worth, TX
06.2024 - Current
- Provided knowledgeable assistance in selecting deli meats and prepared foods, ensuring high levels of customer satisfaction.
- Oversaw daily use of deli equipment, including slicers, scales, and ovens, to optimize workflow and enhance product quality.
- Managed inventory processes, including product freshness checks and stock rotation, to reduce waste and enhance operational efficiency.
- Trained and mentored new staff on product knowledge, slicing techniques, and customer service best practices.
Personal Shopper
Instacart
Keller, TX
09.2019 - Current
- Demonstrated a commitment to customer satisfaction through enthusiastic and professional interactions at customer locations.
- Enhanced organizational capabilities to oversee simultaneous task management, guaranteeing all items were prepared for delivery.
- Successfully managed and completed multiple Instacart orders in a timely manner, while demonstrating strong customer service skills.
- Curated personalized shopping experiences based on customer preferences and feedback.
Pharmacy Tech Trainee
CVS Pharmacy
Fort Worth, TX
10.2023 - 01.2024
- Facilitated customer interactions by effectively managing prescription-related questions and concerns.
- Oversaw cash register functions, accurately accepting payments and providing change to customers.
- Facilitated pharmacy operations through effective assistance with administrative duties while acquiring skills in prescription processing.
Call Center Rep (Remote)
Omaha Steaks
Fort Worth, TX
10.2023 - 12.2023
- Managed customer inquiries by guiding callers through order processes and troubleshooting product-related issues.
- Addressed customer questions about promotional offers and product details to facilitate informed purchasing decisions.
- Executed strategies to handle high call volumes, maintaining quality benchmarks and enhancing overall customer satisfaction.
- Managed customer information input and order processing through SRW CEC dashboard and Microsoft Teams for optimal operational performance.
- Managed high-volume customer inquiries, ensuring timely and effective resolution of issues.
Personal Shopper
Amazon Prime
Fort Worth, TX
06.2019 - 02.2020
- Coordinated shopping and packaging of grocery items to meet customer delivery requirements.
- Maintained optimal inventory levels through regular stock monitoring to support operational efficiency.
- Placed completed orders in labeled, temperature-appropriate storage pending customer pick up.
Billing Rep
Pilot Thomas Logistics
Fort Worth, TX
08.2016 - 05.2018
- Evaluated incoming delivery documents in SAP to verify order details and maintain operational efficiency.
- Resolved quality discrepancies through effective communication with dispatch and vendors to ensure data integrity.
- Executed account reconciliation for buyback accounts, identifying and rectifying billing errors while facilitating prompt rebilling of invoices.
- Analyzed and resolved discrepancies in outstanding invoices to support timely payments and vendor relationships.
- Processed billing inquiries efficiently, ensuring accuracy in customer accounts and payment details.
Skills
- Remote Call Center
- Retail Supervisor
- Customer Service
- Accounts Receivable
- Income Tax Preparer
- Reconciliations
- Logistics
- SAP
- SageMas500
- Health Insurance Rep
- Tarrant County Sheriff's Clerk
Timeline
Sr Deli Clerk
Sprouts Farmers Market
06.2024 - Current
Pharmacy Tech Trainee
CVS Pharmacy
10.2023 - 01.2024
Call Center Rep (Remote)
Omaha Steaks
10.2023 - 12.2023
Personal Shopper
Instacart
09.2019 - Current
Personal Shopper
Amazon Prime
06.2019 - 02.2020
Billing Rep
Pilot Thomas Logistics
08.2016 - 05.2018