Open To Work
JANIS JAMES
Humble,TX
Summary
Professional with 20 plus years of experience offering high-level administrative support to senior-level staff. Expert in travel management, expense tracking and schedule coordination. Expertly assists executive team using exceptional communication and organizational skills. Strong focus on team collaboration and achieving results.
Overview
25
25
years of professional experience
Work History
Executive Administrative Assistant
University of Houston
Houston, Texas
06.2014 - Current
- Provides complex, diverse, and confidential administrative support for executive-level leaders
- Conduct research in support of policy and program development
- Manage office procurement and expense reconciliations
- Coordinate executive-level, committee, and student advising meetings, workshops, and seminars managing attendees, materials, and amenities
- Manage executive travel arrangements, calendaring, and payment processing of memberships and subscriptions
- Order and maintain office supplies
- Optimize student success by advising distance and continuing education students on admissions, registration, and course selection
- Proofread, edit, and archive office correspondence
- Proactively manages planning for business group meetings, events and workshops
- Supervise and monitor testing sessions to ensure adherence to test security procedures, policies, and guidelines
- Property management custodian; Emergency management liaison
Administrative Assistant/Executive Secretary
University of Houston
Houston, Texas
05.2008 - 06.2014
- Maintained the calendar of supervisors by scheduling committee meeting and appointments involving university administrators, faculty staff and outside administrators.
- Screened incoming calls/mail and, as appropriate, provides requested information, takes messages, or redirects inquiries to the appropriate staff member or office.
- Composed correspondence for supervisor's signature from both written and oral instructions; types and edits correspondence into final form; proofreads and makes corrections, as necessary.
- Coordinated travel arrangements by making necessary reservations for transportation and hotel accommodation; prepare all related travel documents.
- Monitored and maintained monthly expenses for the office; reconcile expenses charged to each account.
- Coordinated the office's filing system, ordering of supplies and work assignments of office clerical personnel.
Customer Service Rep. II
University of Houston
Houston, Texas
10.2005 - 05.2008
- Answered customer questions about Continuing Education business, financial and accelerated language programs
- Assisted Distance Education students with questions about admissions, registering, and taking distance education courses
- Maintained daily cash report
- Processed payments for Continuing Education courses
- Investigated customer complaints and negotiated feasible solutions
- Conducted initiative-taking customer service activities inside and outside the department.
- Assisted with Non-profit workshops and seminars
- Maintained Student Manager Software by updating student records and reports
- Created and mailed certificates of completion
Insurance Specialist II
Texas Department of Insurance
Austin, Texas
06.2001 - 08.2005
- Provided customer service pertaining to Life and Accident & Health Insurance, Medicare, Property and Casualty Insurance and Workers Compensation
- Educated consumers, agents, and public industry on technical insurance concerns
- Responded to program regulation, policy, and procedure inquiries.
- Assisted walk-in customers with insurance related matters
Education
Bachelor of Business Administration - Management
University of Houston-Downtown, College of Business
01.2019
Associates of Arts - undefined
Lonestar College
01.2010
Skills
- SAP Concur
- PeopleSoft
- Microsoft Office Suite
- Team Collaboration
- Project Support
- Verbal and Written Communication
- Master calender management
- Travel planning
- Expense reporting
- Event coordination
Work Preference
Work Type
Full TimeLocation Preference
RemoteHybridCommunity Service
Houston Food Bank Volunteer, 2017-01-01
Timeline
Executive Administrative Assistant
University of Houston
06.2014 - Current
Administrative Assistant/Executive Secretary
University of Houston
05.2008 - 06.2014
Customer Service Rep. II
University of Houston
10.2005 - 05.2008
Insurance Specialist II
Texas Department of Insurance
06.2001 - 08.2005
Associates of Arts - undefined
Lonestar College
Bachelor of Business Administration - Management
University of Houston-Downtown, College of Business