Janis Kincannon
Charleston,TN
Summary
Professional Client Service Specialist with robust experience in client relations and problem-solving. Strong focus on team collaboration and achieving results, adapting fluidly to changing needs. Expertise in communication, conflict resolution, and building lasting client relationships. Known for reliability, approachability, and a results-driven mindset.
Overview
12
12
years of professional experience
Work History
CLIENT SERVICE REPRESENTATIVE [Part Time]
Certified Languages
Remote
04.2023 - Current
- Delivered high-quality support by connecting clients with interpreters for B2B accounts, ensuring seamless and timely service.
- Led in processing all billing and account information efficiently, contributing to improved client experience and accuracy.
- Handled all the critical customer calls with calm professionalism, resolving complaints effectively to strengthen loyalty.
- Facilitated smooth communication between all the clients and interpreters, ensuring accurate and reliable service delivery.
CONSUMER SERVICE SPECIALIST
Whirlpool Corporation
Cleveland, TN
06.2021 - Current
- Resolved complex customer issues across phone and chat channels with professionalism, earning a 95% positive feedback rate.
- Coordinated with dealers, warranty providers, and logistics to ensure accurate fulfillment, reducing errors and cancellations.
- Improved call handling efficiency by streamlining CRM usage, decreasing average handle time while maintaining service quality.
- Partnered with cross-functional departments to resolve escalations quickly, driving higher customer satisfaction and retention.
- Maintained precision in account setups, updates, and closures, ensuring data accuracy and compliance with company standards.
- Implemented QA review feedback to strengthen personal and team performance, consistently exceeding service standard goals.
OFFICE ASSISTANT
Express Employment
Cleveland, TN
11.2018 - 12.2019
- Led in resolving and processing credit card receipts with over 80% accuracy, improving financial tracking and reporting.
- Spearheaded the accurate resolution of documentation discrepancies within 24 hours, ensuring compliance and data integrity.
- Tremendously reduced processing time by 10% through streamlined document handling and the use of software tools.
- Increased business integrity by maintaining confidentiality while managing sensitive administrative and financial records.
OFFICE MANAGER
Speedway Garage Tile
Cleveland, TN
07.2013 - 08.2018
- Developed and streamlined order fulfillment and vendor coordination, enabling 48-hour shipment turnaround times.
- Spearheaded the implementation of QuickBooks to manage accounts payable/receivable, improving financial accuracy by 15%.
- Expanded multiple revenue channels by launching e-commerce operations on Amazon, Walmart, and eBay platforms.
- Demonstrated excellent leadership in negotiating vendor agreements that reduced costs without compromising service quality.
- Led in improving all the communication and collaboration across departments, resolving issues more quickly and efficiently.
Education
Business Administration
Cleveland State Community College
Cleveland, TNSkills
- SAP, Salesforce, CRM software
- Microsoft Office
- Google Workspace (Docs, Sheets, Drive)
- Phone, Email, Live Chat
- Zoom, Slack, Teams
- ERP Systems
- Escalation management
- Customer support
- Call center experience
- Complaint handling
- Calm and professional under pressure
- Problem resolution
Timeline
CLIENT SERVICE REPRESENTATIVE [Part Time]
Certified Languages
04.2023 - Current
CONSUMER SERVICE SPECIALIST
Whirlpool Corporation
06.2021 - Current
OFFICE ASSISTANT
Express Employment
11.2018 - 12.2019
OFFICE MANAGER
Speedway Garage Tile
07.2013 - 08.2018
Business Administration
Cleveland State Community College
CORE COMPETENCIES
- Customer Support & Management
- Written & Verbal Communication
- Conflict Resolution & De-Escalation
- Troubleshooting & Problem Solving
- Cross-Functional Collaboration
- Data Entry & Documentation Accuracy
- Client Management & Quality Accuracy
- Process Improvement & Efficiency
- Time Management & Multitasking