Janis Schrader
Onalaska
Summary
Committed job coach with background in career development and vocational rehabilitation. Strengths include ability to assess client needs, create individualized employment plans, and provide ongoing support. Skilled at building relationships with employers and advocating for clients. Previous work has resulted in increased employment opportunities and job retention rates. Compassionate Job Coach known for high productivity and efficient task completion. Possess specialized skills in career counseling, resume building, and interview preparation techniques. Excel in communication, empathy, and motivational strategies to guide clients toward achieving employment goals. Committed to leveraging these skills to support job seekers in navigating the job market successfully.
Overview
10
10
years of professional experience
Work History
Job Coach
Goodwill Industries of North Central Wisconsin
Onalaska
07.2022 - 07.2025
- Guided individuals in recognizing strengths and defining career goals.
- Developed customized employment plans for diverse client needs.
- Monitored client progress and provided ongoing support and feedback.
- Traveled to work locations to provide hands-on training, direct supervision and support to participants.
- Coached clients on appropriate workplace behavior and expectations.
- Assisted participants in achieving highest level of independent functioning while receiving services.
- Worked with staff to develop, monitor and resolve skills training or vocational issues.
- Mentored program participants by answering questions and directing throughout work shift.
- Guided clients in learning to complete job tasks to develop motivation and skills.
- Participated in training sessions related to job coaching best practices.
- Identified and resolved barriers to employment through one-on-one coaching and support.
- Explained goals and expectations required of trainees.
- Monitored, evaluated and recorded training activities or program effectiveness.
Senior Production Specialist
Goodwill Industries of North Central Wisconsin
Onalaska
07.2018 - 07.2022
- Trained and mentored new team members on production processes and safety protocols.
- Oversaw daily production operations to ensure workflow efficiency and safety compliance.
- Coordinated inventory management and materials handling for optimal production flow.
- Implemented safety protocols to reduce risk of injury or accidents.
- Conferred with department supervisors to determine status of assigned projects.
- Reduced health and safety risks with strict adherence to safety protocols and PPE requirements.
- Used hand trucks and forklifts to unload, load and transport items.
Customer Service Representative
Hangers to Hems
Onalaska
08.2015 - 04.2017
- Answered customer inquiries and provided accurate information regarding products and services.
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Developed strong relationships with customers by providing personalized assistance and support.
- Assisted customers with product selection, ordering, billing, returns, exchanges and technical support.
- Maintained detailed records of customer interactions, transactions and comments for future reference.
- Performed administrative tasks such as filing paperwork, updating databases and generating reports.
- Informed customers about billing procedures, processed payments, and provided payment option setup assistance.
- Conducted regular follow-up calls with customers after resolving their issues.
- Collected deposits or payments and arranged for billing.
- Adjusted bills and refunded money to resolve customers' service or billing complaints.
Education
Theology - Youth Ministry
Rhema Bible School
Broken Arrow, OK05-2001
High School Diploma -
Arran High School
Lamlash Isle Of Arran Scotland06-1978
Skills
- Career planning and employment assessment
- Job training and progress monitoring
- Employment barriers resolution
- Client relationship management
- Coaching meetings
- Problem solving
- Safety compliance
- Active listening
- Professional ethics
Timeline
Job Coach
Goodwill Industries of North Central Wisconsin
07.2022 - 07.2025
Senior Production Specialist
Goodwill Industries of North Central Wisconsin
07.2018 - 07.2022
Customer Service Representative
Hangers to Hems
08.2015 - 04.2017
Theology - Youth Ministry
Rhema Bible School
High School Diploma -
Arran High School