Janise Armstrong
Glendale,AZ
Summary
Full-time-Part-time Over 20 yrs of experience in public relations. Over 10 yrs of delivery experience. Interested in either furthering my current career(s) in a similar field with both personal and financial growth potential, or beginning a new career where personal advancement and on-going education will open up new doors not yet thought of!
Overview
32
32
years of professional experience
1
1
Certification
Work History
Driver
Grand Vin
Englewood, Co
11.1993 - 10.2000
- Operated delivery vehicle to transport goods efficiently and safely to designated locations.
- Maintained accurate records of deliveries, ensuring compliance with company policies and regulations.
- Completed accurate documentation of each delivery, maintaining organized records for reference purposes.
- Conducted daily vehicle inspections, addressing any maintenance needs for optimal performance.
- Built strong relationships with customers, resulting in repeat business and positive feedback.
Bartender/cocktail waitress
CC’S Bench
Golden, Co
11.2000 - 04.2001
- Crafted and served a diverse range of cocktails, ensuring high-quality standards and customer satisfaction.
- Maintained bar inventory levels through effective stock management and regular ordering processes.
- Provided exceptional customer service, fostering a welcoming atmosphere for patrons.
Supervisor/night waitress
Merlinos
Canon City, Co
05.2001 - 11.2001
- Oversaw daily operations, ensuring adherence to safety protocols and efficiency standards.
- Trained and mentored new employees on operational procedures and best practices.
- Implemented quality control measures, improving product consistency and customer satisfaction.
Daycare
Self-employeed
Gouverneur, NY
01.2002 - 10.2005
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
Supervisor
Aafes- Charlie’s Steakery
Fort Carson, Co
12.2005 - 03.2009
- Supervised daily operations to ensure high-quality food preparation and customer service.
- Trained and mentored new staff, enhancing team efficiency and performance.
- Developed training materials to improve employee onboarding processes and consistency in service standards.
Data Entry
Pioneer Sand Company
Colorado Springs, Co
03.2009 - 08.2009
- Performed data entry and completed proper paperwork.
- Improved data accuracy with meticulous management of employee records and data entry.
- Identified data entry errors and reported to necessary departments.
Assistant Customer Service Manager
Hobby Lobby
Colorado Springs, CO
08.2010 - 07.2019
- Assisted in managing daily customer service operations to enhance client satisfaction.
- Collaborated with team members to resolve customer inquiries and issues effectively.
- Developed training materials for new staff, improving onboarding efficiency.
- Monitored customer feedback to identify areas for service improvement.
Assistant Manager
Wildlife World Zoo & Aquarium
Litchfield Park, AZ
10.2019 - Current
- Supervised daily operations ensuring compliance with safety standards and protocols.
- Coordinated staff training programs enhancing knowledge of animal care and exhibit maintenance.
- Implemented process improvements that streamlined visitor engagement experiences across exhibits.
- Developed operational strategies to optimize resource allocation and reduce costs effectively.
Education
H.S.D-GED -
Penn foster
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Westlake Jr high
Broomfield, ColoradoNo Degree - Basic
West Grand
Kremmling, ColoradoSkills
- Time management
- Valid Driver's license
- Customer service
- Clean driving record
- Money handling
- Team leadership
- Decision-making
- Problem-solving
- Customer relations
- Staff supervision
- Staff training and development
- Team building
- Employee scheduling
Certification
- CM - Certified Manager Certification
Timeline
Assistant Manager
Wildlife World Zoo & Aquarium
10.2019 - Current
Assistant Customer Service Manager
Hobby Lobby
08.2010 - 07.2019
Data Entry
Pioneer Sand Company
03.2009 - 08.2009
Supervisor
Aafes- Charlie’s Steakery
12.2005 - 03.2009
Daycare
Self-employeed
01.2002 - 10.2005
Supervisor/night waitress
Merlinos
05.2001 - 11.2001
Bartender/cocktail waitress
CC’S Bench
11.2000 - 04.2001
Driver
Grand Vin
11.1993 - 10.2000
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Westlake Jr high
H.S.D-GED -
Penn foster
No Degree - Basic
West Grand
Qualifications
- Data Entry for 2 yr for a company.
- I worked for a great wine company for 6 yrs. Delivering wine to customers and to their business.
- Been a supervisor for a company on Aafes for 2 yrs.
- Been a supervisor for a wonderful restaurant in canon city company for 1 yr.
- Been a cashier for a gas station for 1 yr.
- Been a bartender/ cocktail waitress for 1 yr.
Other Experience
- Have a class in training on management experience.
- CPR certified.
- Award for customer service.
- 10 key
Have gotten 10 yr great customer service reward
Hobby lobby of 10 yrs of service.
Wildlife world zoo for 7yrs