Janise Castillo
Las Vegas
Summary
Professional with focus on medical billing and collections, offering strong analytical skills, proficiency in insurance claim processing, and adeptness in resolving billing discrepancies. Known for seamless team collaboration and ability to adapt to changing priorities. Highly reliable with results-driven approach and strong communication skills, ensuring accurate and timely billing and collection processes.
Overview
15
15
years of professional experience
Work History
Medical Billing and Collections Specialist
Dr. Koka Office
03.2021 - 03.2022
- Reduced claim denials by diligently reviewing patient records for correct coding and billing information.
- Prevented unnecessary loss of revenue due to late or incomplete billing by meticulously tracking all accounts and ensuring timely submission of accurate claim forms.
- Enhanced revenue by streamlining medical billing processes and improving accuracy in claims submissions.
- Improved cash flow through timely follow-up on outstanding accounts, negotiating payment plans, and collecting overdue payments.
Billing Specialist
Medata
02.2020 - 02.2021
- Researched and resolved billing discrepancies to enable accurate billing.
- Worked with multiple departments to check proper billing information.
- Assisted colleagues in resolving complex billing issues, promoting teamwork and knowledge sharing within the department.
- Prepared itemized statements, bills, or invoices and recorded amounts due for items purchased or services rendered.
- Maintained detailed records of each account''s payment history, providing easy access to information for audit and analysis purposes.
- Reduced errors in financial records by conducting regular audits of billed accounts.
- Managed monthly billing cycles to ensure timely issuance of invoices and statements.
Follow up Representative 1
USCB America
01.2019 - 02.2020
- Increased customer satisfaction by addressing and resolving complaints in a timely manner.
- Enhanced company reputation by providing exceptional customer service and support.
- Communicated with clients and customers to gather, provide and share updated information on products and services.
- Contributed to team sales goals by upselling products and services to customers.
- Handled customer complaints quickly and professionally to restore customer confidence and prevent loss of business.
Meical Billing/Collections Specialist
Insight Practice Partners
06.2017 - 01.2019
- Worked in call center environment handling manual and automatically dialed outbound calls.
- Negotiated to collect balance in full.
- Improved customer payment compliance through negotiating mutually agreeable repayment plans.
- Processed payments and applied to customer balances.
- Delivered exceptional customer service on collection calls and maintained calm and professional demeanor.
- Cultivated a professional demeanor when dealing with difficult customers, displaying empathy while remaining assertive in achieving desired outcomes.
- Contributed to a positive work environment by providing support, guidance, and expertise to junior team members as they navigated complex collections situations.
- Trained new team members on scripts, company services, and collection strategies.
- Optimized account prioritization by analyzing customer data, enabling more targeted and effective collection efforts.
- Mitigated potential losses by promptly identifying high-risk accounts requiring escalated collection actions or legal proceedings involvement if necessary.
- Enhanced department productivity with ongoing training and development programs for collections staff members.
- Increased recovered amounts from written-off accounts with targeted recovery strategies.
- Utilized data analysis to identify trends in non-payment, enabling proactive account management.
- Entered client details and notes into system for interdepartmental access and review.
- Generated and distributed monthly customer statements.
Caregiver
Caring Angel's
05.2012 - 08.2017
- Assisted clients with activities of daily living, promoting independence and quality of life.
- Cleaned house, ran errands, managed laundry, and completed weekly grocery shopping.
- Assisted with dressing guidance, grooming, meal preparation, and medication reminders.
- Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
- Contributed to a positive atmosphere for patients by using effective communication and active listening skills.
- Provided safe mobility support to help patients move around personal and public spaces.
- Administered medications as prescribed, ensuring accurate dosage and timely administration for maximum efficacy.
- Provided emotional support to patients and their families during challenging times, fostering trust and strong relationships.
- Maintained clean personal areas and prepared healthy meals to support client nutritional needs.
- Prioritized patient dignity, privacy, and autonomy during all aspects of care provision.
- Prepared nutritious meals according to dietary restrictions, supporting clients'' overall health through balanced nutrition.
- Coordinated closely with family members regarding updates on patient conditions or concerns that arose during the course of caregiving duties.
- Transported individuals to events and activities, medical appointments, and shopping trips.
Medical Assistant
Novum Pharmaceutical
09.2007 - 05.2008
- Sanitized, restocked, and organized exam rooms and medical equipment.
- Obtained client medical history, medication information, symptoms, and allergies.
- Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
- Performed medical records management, including filing, organizing and scanning documents.
- Boosted patient satisfaction by providing compassionate care and promptly addressing needs during visits.
- Coordinated patient referrals to specialists or other healthcare providers as needed for comprehensive care management plans.
- Assisted in the development of clinic policies and procedures to ensure compliance with industry standards and regulations.
- Facilitated positive patient experience, greeting patients warmly and providing clear directions within clinic.
- Conducted patient follow-up calls to monitor treatment progress and answer any questions.
Education
Medical Assistant Certification -
Los Angeles Harbor College
Wilmington, CA01.2012
GED -
Lynwood High School
Lynwood, CA01.2005
Maric College
Los Angeles, CA01.2005
Skills
- Denial resolution
- Medical billing software proficiency
- Claims processing proficiency
- HIPAA compliance
- Professionalism and ethics
- Electronic health records experience
- Insurance verification
- Data entry efficiency
- Accounts receivable management
- Medical coding expertise
- ICD-10
- Team collaboration
Timeline
Medical Billing and Collections Specialist
Dr. Koka Office
03.2021 - 03.2022
Billing Specialist
Medata
02.2020 - 02.2021
Follow up Representative 1
USCB America
01.2019 - 02.2020
Meical Billing/Collections Specialist
Insight Practice Partners
06.2017 - 01.2019
Caregiver
Caring Angel's
05.2012 - 08.2017
Medical Assistant
Novum Pharmaceutical
09.2007 - 05.2008
GED -
Lynwood High School
Maric College
Medical Assistant Certification -
Los Angeles Harbor College
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