
Dedicated patient services and healthcare support professional with over 5 years of experience in providing exceptional assistance to patients, members, and clients in medical, nonprofit, and government sectors. Expertise in managing high-volume inbound calls, scheduling appointments, verifying patient information, and maintaining accurate documentation within HIPAA-compliant systems. Medical Assistant, complemented by an Associate’s degree in Communication earned summa cum laude. Recognized for a strong blend of empathy, precision, and effective problem-solving skills in both fast-paced virtual and in-person environments.