Summary
Overview
Work History
Education
Skills
Timeline
Generic

Janise Jenkins

Ludowici,GA

Summary

Dedicated patient services and healthcare support professional with over 5 years of experience in providing exceptional assistance to patients, members, and clients in medical, nonprofit, and government sectors. Expertise in managing high-volume inbound calls, scheduling appointments, verifying patient information, and maintaining accurate documentation within HIPAA-compliant systems. Medical Assistant, complemented by an Associate’s degree in Communication earned summa cum laude. Recognized for a strong blend of empathy, precision, and effective problem-solving skills in both fast-paced virtual and in-person environments.

Overview

5
5
years of professional experience

Work History

Receptionist

Pain Management Clinic
01.2022 - 01.2023
  • Managed high-volume inbound phone calls from patients, providers, and insurance representatives
  • Scheduled, confirmed, and rescheduled appointments while maintaining provider calendars
  • Verified patient demographics and insurance information with 99% data accuracy
  • Documented patient interactions in HIPAA-compliant systems
  • Served as first point of contact for patients in a sensitive healthcare setting, delivering empathetic and professional support

Census Enumerator

U.S. Census Bureau
01.2021 - 01.2021
  • Conducted structured interviews and entered sensitive demographic data
  • Ensured accuracy, compliance, and confidentiality under federal guidelines

Member Services Associate

Family YMCA of North Augusta
01.2018 - 01.2019
  • Provide front-line customer and member support in person and by phone
  • Handle account updates, scheduling, payments, and data entry
  • Resolve member concerns with professionalism and efficiency
  • Maintain confidentiality while working across multiple internal systems

Education

High School Diploma -

Westside High School
Augusta, GA
05-2013

Graduate Certificate - Medical Assistant Program

Everest Institute
South Plainfield, NJ
03-2015

Associate of Arts - Communications

Barstow Community College
Fort Irwin, CA
12-2025

Skills

  • Patient Services & Call Center Support
  • Inbound/Outbound Call Handling
  • Appointment Scheduling & Follow-Ups
  • Insurance & Demographic Verification
  • HIPAA & PHI Compliance
  • EHR / EMR Documentation
  • Remote Customer Support
  • Conflict Resolution & De-escalation
  • Data Entry (High Accuracy)
  • Multitasking in a Fast-Paced Environment
  • Multi-line telephone operation
  • Document management
  • Professional demeanor

Timeline

Receptionist

Pain Management Clinic
01.2022 - 01.2023

Census Enumerator

U.S. Census Bureau
01.2021 - 01.2021

Member Services Associate

Family YMCA of North Augusta
01.2018 - 01.2019

High School Diploma -

Westside High School

Graduate Certificate - Medical Assistant Program

Everest Institute

Associate of Arts - Communications

Barstow Community College