Janiss Ramirez
2964 Webster Ave San Diego,CA
Overview
3
3
years of professional experience
Work History
Server
Little Frenchie
Coronado, CA
03.2023 - Current
- Worked with Open Toast system to place orders, manage bills, and handle complimentary items.
- Cultivated warm relationships with regular customers.
- Resolved customer complaints promptly and professionally to maintain positive reputation.
- Sustained calm and congenial manners during communications with angry guests, directing disgruntled clients to appropriate managers.
- Participated in dining room sidework such as refilling condiment bottles, preparing menus and arranging silverware packages.
- Utilized communication practices with kitchen staff to deliver customer meals in timely manner.
- Took coffee and other beverage orders and prepared them for customers quickly and effectively.
Server Assistant
Little Frenchie
Coronado, CA
05.2021 - Current
- Maintain line of sight/ atmosphere control by circulating through work era throughout shift
- Replenishes supply of clean linens, silverware, glassware, and dishes in dining room
- Replenishes food and other serving items in the serving line as necessary
- Works closely with kitchen and service to ensure meals are accurate and delivered in a timely manner
- Answer the phone and assist with answering guests’ questions in a friendly, courteous manner
- Completes sidework and any other duties assigned by management
Hosts
Little Frenchie
Coronado, CA
05.2021 - 01.2023
- Worked with front of house staff to move tables and adjust seating to accommodate groups with special requests.
- Greeting up to 200 guests per shift creates a welcoming environment and increases customer loyalty.
- Manage the reservation log with accuracy and detail, making sure to note any special occasion and requests.
- Took reservations by phone and walk-in, keeping scheduling demands and kitchen output in time to avoid overbooking.
- Supported servers, food runners and bussers with keeping dining area ready for every guest.
- Prepared dining room for special upcoming functions by decorating and generating special group menus.
- Supervised server balance and monitored table turnover to accurately seat customers.
Hosts
Stake Chophouse & Bar
Coronado, CA
11.2021 - 06.2022
- Coordinated 50-100 reservations per shift through phone, email and OpenTable.
- Warmly greeted and escorted guests to their assigned tables seating 100-200 people per shift reservation and walk-ins
- Planned and executed guest parties by organizing menus, spaces and special requests.
- Presented menus and specials to guests while ensuring they had napkins, bread and silverware.
- Assisted managers with quickly resolving service- and food-related issues.
- Monitored seating area and checked restrooms regularly to keep spotless.
- Recorded available tables after seating each party using specialized seating software.
- Stayed in open communication with kitchen team to assess cooking times, avoid worker overload and minimize customer dissatisfaction.
Education
High School Diploma -
San Diego Science And Technology
San Diego, CA06.2021
Certified Nurse Assistant -
Healthcare Science Academy
Chula Vista 11.2022
Skills
- Active Learning
- Communication
- Ability to multitask
- Organizational
- Excellent customer services
- RBS Certified
- Food Handlers Certified
Languages
Spanish
Limited Working
Timeline
Server
Little Frenchie
03.2023 - Current
Hosts
Stake Chophouse & Bar
11.2021 - 06.2022
Server Assistant
Little Frenchie
05.2021 - Current
Hosts
Little Frenchie
05.2021 - 01.2023
High School Diploma -
San Diego Science And Technology
Certified Nurse Assistant -
Healthcare Science Academy