Overview
Work History
Education
Skills
Languages
Timeline
Generic

Janiss Ramirez

2964 Webster Ave San Diego,CA

Overview

3
3
years of professional experience

Work History

Server

Little Frenchie
03.2023 - Current
  • Worked with Open Toast system to place orders, manage bills, and handle complimentary items.
  • Cultivated warm relationships with regular customers.
  • Resolved customer complaints promptly and professionally to maintain positive reputation.
  • Sustained calm and congenial manners during communications with angry guests, directing disgruntled clients to appropriate managers.
  • Participated in dining room sidework such as refilling condiment bottles, preparing menus and arranging silverware packages.
  • Utilized communication practices with kitchen staff to deliver customer meals in timely manner.
  • Took coffee and other beverage orders and prepared them for customers quickly and effectively.


Server Assistant

Little Frenchie
05.2021 - Current
  • Maintain line of sight/ atmosphere control by circulating through work era throughout shift
  • Replenishes supply of clean linens, silverware, glassware, and dishes in dining room
  • Replenishes food and other serving items in the serving line as necessary
  • Works closely with kitchen and service to ensure meals are accurate and delivered in a timely manner
  • Answer the phone and assist with answering guests’ questions in a friendly, courteous manner
  • Completes sidework and any other duties assigned by management


Hosts

Little Frenchie
05.2021 - 01.2023
  • Worked with front of house staff to move tables and adjust seating to accommodate groups with special requests.
  • Greeting up to 200 guests per shift creates a welcoming environment and increases customer loyalty.
  • Manage the reservation log with accuracy and detail, making sure to note any special occasion and requests.
  • Took reservations by phone and walk-in, keeping scheduling demands and kitchen output in time to avoid overbooking.
  • Supported servers, food runners and bussers with keeping dining area ready for every guest.
  • Prepared dining room for special upcoming functions by decorating and generating special group menus.
  • Supervised server balance and monitored table turnover to accurately seat customers.

Hosts

Stake Chophouse & Bar
11.2021 - 06.2022
  • Coordinated 50-100 reservations per shift through phone, email and OpenTable.
  • Warmly greeted and escorted guests to their assigned tables seating 100-200 people per shift reservation and walk-ins
  • Planned and executed guest parties by organizing menus, spaces and special requests.
  • Presented menus and specials to guests while ensuring they had napkins, bread and silverware.
  • Assisted managers with quickly resolving service- and food-related issues.
  • Monitored seating area and checked restrooms regularly to keep spotless.
  • Recorded available tables after seating each party using specialized seating software.
  • Stayed in open communication with kitchen team to assess cooking times, avoid worker overload and minimize customer dissatisfaction.

Education

High School Diploma -

San Diego Science And Technology
San Diego, CA
06.2021

Certified Nurse Assistant -

Healthcare Science Academy
Chula Vista
11.2022

Skills

  • Active Learning
  • Communication
  • Ability to multitask
  • Organizational
  • Excellent customer services
  • RBS Certified
  • Food Handlers Certified

Languages

Spanish
Limited Working

Timeline

Server

Little Frenchie
03.2023 - Current

Hosts

Stake Chophouse & Bar
11.2021 - 06.2022

Server Assistant

Little Frenchie
05.2021 - Current

Hosts

Little Frenchie
05.2021 - 01.2023

High School Diploma -

San Diego Science And Technology

Certified Nurse Assistant -

Healthcare Science Academy

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Janiss Ramirez