Summary
Overview
Work History
Education
Skills
Affiliations
Timeline
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Kelsey Phipps

Iowa City,IA

Summary

Confident student passionate about learning new skills. Ambitious and driven individual ready and willing to work hard and learn from professionals. Brings outstanding communication and listening skills from previous work. Adaptable professional with a quick-learning ability and a talent for adjusting to new environments. Skilled in rapidly acquiring new knowledge and applying it effectively. Driven by a passion for continuous learning and successfully navigating change.

Overview

8
8
years of professional experience

Work History

Server

Micky's Irish Pub & Grill
Iowa City, IA
03.2022 - Current
  • Assisted in training new servers.
  • Maintained knowledge of current menu items, garnishes, ingredients, and preparation methods.
  • Responded efficiently to guest inquiries and complaints in a professional manner.
  • Ensured that each guest was served courteously, quickly, and efficiently.
  • Collaborated with other restaurant staff members to ensure efficient operations within the restaurant environment.
  • Provided exceptional service to a high volume of daily customers.
  • Communicated with hosts, bussers, and kitchen staff to prepare for and serve customers.

Babysitter

Families In The Community
Coralville, IA
01.2017 - 08.2022
  • Providing a safe environment for children to explore their curiosity and creativity.
  • Engaging in age-appropriate activities like reading stories or playing games.
  • Tailoring activities based on the individual needs of each child under care.
  • Maintaining a positive attitude while being patient and understanding with the children.
  • Establishing trust through consistent communication with both parents and kids.
  • Using problem-solving skills to anticipate potential issues before they arise.
  • Remaining alert at all times while caring for multiple children simultaneously.
  • Responsibly watched children while parents were out.
  • Cared for children of various ages and assisted with feeding, dressing, and daily activities.

Customer Service Representative

Moxie Solar Company
North Liberty, IA
05.2020 - 08.2021
  • Developed strong relationships with customers by providing personalized assistance and support.
  • Remained calm and professional in stressful circumstances and effectively diffused tense situations.
  • Answered inbound calls, chats and emails to facilitate customer service.
  • Updated databases with new and modified customer data.
  • Exceeded established service goals while leveraging customer service, sales and employee management best practices.

Education

Psychology

University of Iowa
Iowa City, IA
12-2025

GED -

Liberty High School
Iowa City, IA
05-2021

Skills

  • Time Management
  • Energetic and Enthusiastic
  • Active Learning
  • Team Collaboration
  • Fast Learner
  • Performance Improvement
  • Punctual and Reliable
  • Active Listening
  • Customer Service
  • Visual Communication
  • Team Support
  • Strong Work Ethic
  • Complex Problem-Solving
  • Following Directions
  • Positive and professional

Affiliations

  • Leadership in University of Iowa Dance Marathon
  • Marathon Runner for UIDM 2024
  • Volunteer hours at Ronald McDonald House
  • 4 year leadership for Liberty High School Difference Makers
  • 4 year Varsity Softball starter for Liberty High School

Timeline

Server

Micky's Irish Pub & Grill
03.2022 - Current

Customer Service Representative

Moxie Solar Company
05.2020 - 08.2021

Babysitter

Families In The Community
01.2017 - 08.2022

Psychology

University of Iowa

GED -

Liberty High School

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Kelsey Phipps