Summary
Overview
Work History
Education
Skills
Timeline
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Janita Breaux

Lake Charles,Louisiana

Summary

Passionate about promoting lasting member satisfaction by delivering quality service and unparalleled support. Proficient in member service best practices and related options.

Overview

9
9
years of professional experience

Work History

Customer Service Advocate

United Healthcare
08.2022 - Current
  • Processed member service orders promptly to increase member satisfaction.
  • Promoted superior experience by addressing customer concerns, demonstrating empathy, and resolving problems swiftly.
  • Clarified members issues and determined root cause of problems to resolve product or service complaints.
  • Learned and maintained in-depth understanding of product information, providing knowledgeable responses to diverse questions.
  • Reviewed claims and discussed denials with members.

Safety Technician

Lake Charles Memorial Health System
11.2021 - 08.2022
  • Provided safety equipment such as telesitter motors, for patients to prevent injuries.
  • Served as primary backup to cna's and nurses in charge with various responsibilities related to compliance, operations management, and staff supervision.
  • Provided health and safety training to employees regarding safety protocols.
  • Compiled statistical data for reports concerning occupational hazards to prepare report for for upcoming coworker.

Soft Count Clerk

Golden Nugget Hotel & Casino
11.2014 - 11.2021
  • Maintained account accuracy by reviewing and reconciling checks monthly.
  • Effectively communicated with clients about payment needs and kept updated, detailed and accurate ledgers.
  • Reconciled company bank, credit card and line of credit accounts, investigating and resolving discrepancies to keep accounts audit-ready.
  • Recorded deposits, reconciled monthly bank accounts and tracked expenses.
  • Gathered, evaluated and summarized account data in detailed financial reports.
  • Entered figures using 10-key calculator to compute data quickly.

Education

Certification - Phlebotomy

Vital Testing Phlebotomy Class
Lake Charles, LA
04.2018

Diploma -

Washington Marion Magnet High School
Lake Charles, LA
05.2009

Skills

  • Customer Relationship Management
  • Retail Sales Customer Service
  • Closing Sales
  • CRM Software
  • Multi-Line Telephone Operation
  • POS Systems Expertise
  • Data Evaluation
  • Documentation
  • Inbound and Outbound Calling
  • Data Entry
  • Research
  • Conflict Resolution
  • Payment Collection
  • Filing
  • Technical Support
  • Typing Proficiency
  • Grammar
  • Problem-Solving Ability
  • Appointment Setting

Timeline

Customer Service Advocate

United Healthcare
08.2022 - Current

Safety Technician

Lake Charles Memorial Health System
11.2021 - 08.2022

Soft Count Clerk

Golden Nugget Hotel & Casino
11.2014 - 11.2021

Certification - Phlebotomy

Vital Testing Phlebotomy Class

Diploma -

Washington Marion Magnet High School

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