Janitza Gonzalez
Germantown,MD
Summary
Dedicated and adaptable Customer Service Professional with over four years of experience delivering support in fast-paced environments. Known for versatility, quick learning, and a proactive approach to solving problems. Proven ability to handle a wide range of responsibilities, from front-line customer interactions to behind-the-scenes operations support. Strong communicator, team player, and committed to creating positive customer experiences and driving team success.
Overview
4
4
years of professional experience
Work History
Supervisor
Love My Car Carwash
Germantown, MD
06.2024 - Current
- Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
- Increased team productivity by implementing efficient workflow and setting clear expectations for staff members.
- Provided exceptional customer service during all stages of the sales process – from initial inquiry through post-sale follow-up – resulting in high levels of member satisfaction and loyalty.
- Enhanced customer satisfaction by addressing reported issues promptly and providing effective solutions.
- Supported company growth by consistently delivering high-quality services, leading to increased customer referrals and repeat business.
- Inspected interior and exterior of vehicles for cleanliness and accurately identified imperfections outside vehicle standards.
Office Manager
The Maids
Frederick, MD
12.2023 - 05.2024
- Handled sensitive information with discretion, maintaining confidentiality of company and client documents/records.
- Maintained accurate financial records by reconciling accounts payable/receivable transactions regularly to ensure balanced budgets.
- Provided detailed information on products, services, pricing, and promotions on cleaning services.
- Performed daily bookkeeping tasks such as account receivables, reconciliations, deposits, checks, etc.
- Managed payroll processing by verifying timesheets and ensuring accuracy of payments.
- Processed workers' compensation claims following company protocols and scheduling employee appointments.
- Managed office flow while providing direct support to customers, cleaning teams, & sales leads.
Rehabilitation Aide
Ultimate Therapy 2
Frederick, MD
02.2021 - 02.2022
- Facilitated smoother rehabilitation sessions by quickly adapting to therapist and patient needs.
- Maintained organized treatment areas, ensuring
smooth operations and patient comfort. - Performed administrative duties such as scheduling appointments, answering phones, filing paperwork.
- Maintained accurate patient records and updated information as needed.
- Attended clinical meetings to give report on updated patient status.
- Guide & assist patients in exercises under the supervision of therapists
- Communicate effectively with other healthcare professionals to ensure a seamless and coordinated rehabilitation process.
Head Receptionist
Sugaring Nyc
North Miami Beach, FL
02.2021 - 02.2022
- Enhanced customer satisfaction by efficiently managing front desk operations and addressing guest concerns promptly.
- Utilized strong problem-solving skills to resolve customer complaints quickly and efficiently.
- Led all front desk operations, this includes scheduling appointments, check in/out, answering phones, answering emails, support to in person clients and online leads, etc.
- Greeted and welcomed guests in a professional manner, while directing them to the appropriate service provider.
- Maintained a clean, friendly, and aesthetic environment.
- Maintained a cash drawer of up to $1,000 daily while maintaining a 100% accuracy rate during reconciliation in end of day report.
- Trained and mentored new employees.
- Stayed informed of industry trends and new products, ensuring expert knowledge for customers seeking advice.
Education
High School Diploma -
Coral Gables Senior High
Coral Gables, FL05-2022
Skills
- Training and mentoring
- Goal oriented
- Staff management
- Customer service
- Collaboration
- Reliable
- Good Judgement and Decision Making
- Operational Detail
- Strong Communication
- Telephone Etiquette
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Timeline
Supervisor
Love My Car Carwash
06.2024 - Current
Office Manager
The Maids
12.2023 - 05.2024
Rehabilitation Aide
Ultimate Therapy 2
02.2021 - 02.2022
Head Receptionist
Sugaring Nyc
02.2021 - 02.2022
High School Diploma -
Coral Gables Senior High