Janiya Cleveland
Montgomery,AL
Summary
Customer-focused Cashier Team Lead with driven work ethic and documented record of excellent guest service. Friendly with strong communication and interpersonal skills to maintain loyal business. Offering great problem-solving skills to quickly address customer questions and concerns.
Overview
3
3
years of professional experience
Work History
Produce Associate
Publix Grocery Store
Wetumpka, AL
07.2024 - Current
- Received and inspected incoming produce shipments to ensure quality and quantity standards were met.
- Organized and stocked shelves with fresh fruits and vegetables while rotating older items to the front of displays.
- Inspected products for quality assurance, removing any damaged or spoiled items from inventory.
- Assisted customers in locating requested items, providing product knowledge and making suggestions when appropriate.
Cashier/Prep Worker
Tropical Smoothie Cafe
Prattville, AL
03.2023 - 07.2024
- Greeted customers and answered any questions they had about the store's products and services.
- Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
- Counted money in cash drawer at the beginning of shift to ensure that amounts were correct and have sufficient change.
Cashier Team Lead
Bruster's Real Ice Cream
Montgomery, AL
06.2021 - 03.2023
- Assisted cashiers with resolving customer complaints and inquiries.
- Provided guidance to cashiers on how to accurately ring up customers' purchases.
- Trained new cashiers on proper use of registers and store policies.
- Monitored cashier performance, providing feedback as needed.
Education
High School Diploma -
Percy Julian High School
Montgomery, AL05-2024
Skills
- Cash handling expertise
- Cashier training
- Product restocking
- Opening and closing procedures
- Drawer balancing
- Cleaning and sanitizing
- Customer service excellence
- Effective customer upselling
- Customer Satisfaction
- Drawer management
- Credit and cash transactions
- Mathematical Accuracy
- Training and mentoring
- Customer complaint handling
- Cash register systems
- Cash handling and management
- Problem-solving abilities
- Professionalism
Timeline
Produce Associate
Publix Grocery Store
07.2024 - Current
Cashier/Prep Worker
Tropical Smoothie Cafe
03.2023 - 07.2024
Cashier Team Lead
Bruster's Real Ice Cream
06.2021 - 03.2023
High School Diploma -
Percy Julian High School