JANIYA DANIELS
Zebulon,NC
Summary
Knowledgeable and dedicated customer service professional with 4+ years of experience in the industry. Solid team player with an outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality assurance, speed and process optimization. Energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses.
Overview
5
5
years of professional experience
6
6
years of post-secondary education
Work History
Human Services Specialist
Accenture
Remote, NC
10.2022 - Current
- Verified and updated account information in company computer system
- Complied with corporate regulations, policies and procedures to maximize safety, security and overall trust in organization and employees
- Processed confidential health insurance information with care and precision
- Directed clients to appropriate personnel to address concerns and resolve complaints
- Disseminated sensitive patient information in all languages and coordinated with translators to provide service to individuals from diverse backgrounds
Claims Representative
Unemployment Insurance Agency
Remote, NC
03.2021 - 10.2022
- Manage one's own time to perform job functions quickly and efficiently
- Helped applicants understand requirements, application procedures and legal rights
- Make outbound and answered inbound calls from applicants with questions about benefits and claim procedures
- Documented, researched and resolved customer service issues.
Customer Service
Sonic Drive
Zebulon, NC
04.2020 - 08.2020
- Responded to questions concerning accounts in a fast paced, customer service environment
- Demonstrated strong verbal communication
- Listened attentively to customer complaints and resolved issues without need to escalate
- Documented necessary account information according to established policies and procedures
- Compiled statistical information for special reports
Customer Service
McDonald's
Louisburg, NC
07.2018 - 10.2019
- Managed the company’s daily accounts
- Performed verifications and processed request
- Maintained high customer standards during high volume, fast-paced environment
- Provided excellent customer care by responding to requests, assisting with product selection, and handling ordering functions
Education
Associates - Radiologic Technology
Vance-Granville Community College
10.2020 - Current
High School Diploma -
Bunn High School
08.2016 - 05.2020
Skills
Organizational Skillsundefined
Timeline
Human Services Specialist
Accenture
10.2022 - Current
Claims Representative
Unemployment Insurance Agency
03.2021 - 10.2022
Associates - Radiologic Technology
Vance-Granville Community College
10.2020 - Current
Customer Service
Sonic Drive
04.2020 - 08.2020
Customer Service
McDonald's
07.2018 - 10.2019
High School Diploma -
Bunn High School
08.2016 - 05.2020
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