Rosa Cisneros
Chula Vista,CA
Summary
Human services professional with comprehensive experience addressing diverse client needs and implementing effective support strategies. Strong focus on collaboration, adaptability, and achieving results. Skilled in case management, crisis intervention, and community outreach. Known for reliability and maintaining high standards in fast-paced environments.
Overview
10
10
years of professional experience
Work History
Human Services Specialist
County of San Diego Health & Human Services Agency
08.2018 - Current
- Enabled access to health and social services for diverse populations.
- Leveraged proficiency in essential programs to deliver tailored solutions for clients.
- Proficiency in and utilize automated systems and applications: CalSAWS, B-Link, Medi-Cal, MEDS, HYLAND, Electronic Benefits Transfer System (EBT), Income and Eligibility Verification System (IEVS), Payment Verification Systems (PVS), California Healthcare Eligibility, Enrollment and Retention System (CalHEERS), Learning Management System (LMS), and Microsoft Office.
- Assisted clients by informing and referring community outreach programs to promote available resources.
- Processed both intake and continuing applications and followed strict procedures to keep sensitive data confidential.
- Met with clients to conduct assessments of current situations and establish what needs to address.
- Provided crisis intervention services, deescalating tense situations and connecting individuals to appropriate support systems.
- Established positive relationships with aid recipients and assessed goals, working hard to address individual needs and tailor services to suit them.
- Interviewed applicants for services and supported application completion as necessary.
- Described procedures, requirements, and benefits to clients and interested parties.
- Participated in trainings and seminars to improve skills set and knowledge.
- Maintained heavy caseload of varies cases by utilizing effective time management and organizational skills.
Detention Officer
Otay Mesa Detention Center
07.2018 - 09.2018
- Monitored inmate behavior and ensured compliance with facility regulations.
- Conducted regular security checks to maintain a safe environment.
- Assisted in the implementation of safety protocols and emergency procedures.
- Collaborated with law enforcement to facilitate inmate transport and processing.
- CPR card
- Detention Officer certified
- Obtain a T2 secrity level with U.S. Immigration and Custom Enforcement Agency
Warden Secretary
CoreCivic- Otay Mesa Detention Center
01.2016 - 07.2018
- Administrative duties including supervised daily operations to ensure compliance with safety and security protocols.
- Responsible for Executive, Partnership and Department Head Meeting minutes, memorandums, and data entry
- Proficient in Microsoft Office programs- Outlook, Word, Excel, Access and Power Point
- Process security clearances of everyone entering facility for both Immigration Custom Enforcement (ICE) and United States Marshals Service (USMS)
- Appointed as a liaison by Immigration Custom Enforcement to maintain and file incoming court orders for detainees, uphold timely support with Case Managers and Case Counselors when dealing with Health Human Service Agencies, Child Services, Protective Services for both ICE and USMS
- Have translated multiple documents for Non-English speaking detainees and their families (Spanish translation)
- Assist coordination of Legal Orientation Program (LOP) and SOLACE programs
- Provide general departmental policy and procedures
- JDE and OMS system trained
- Creating itineraries and agendas
- Supervising, setting up and planning events.
- Implemented policies that improved inmate management and reduced incident reports.
- Coordinated emergency response drills to ensure preparedness and safety among personnel.
Education
Associate of Arts - Sociology
Southwestern College
Chula Vista, CAAssociate of Science - Administration of Justice
Southwestern College
Chula Vista, CACertificate of Achievement - Administration of Justice: Corrections
Southwestern College
Chula Vista, CASkills
- Written and verbal communication
- Client needs assessments
- Interviewing skills
- Multicultural competence
- Eligibility requirements
- Public assistance programs
- Willingness to learn
- Teamwork and collaboration
- Time management
- Attention to detail
- Problem-solving abilities
- Multitasking Abilities
- Organizational skills
- Multitasking
Timeline
Human Services Specialist
County of San Diego Health & Human Services Agency
08.2018 - Current
Detention Officer
Otay Mesa Detention Center
07.2018 - 09.2018
Warden Secretary
CoreCivic- Otay Mesa Detention Center
01.2016 - 07.2018
Associate of Arts - Sociology
Southwestern College
Associate of Science - Administration of Justice
Southwestern College
Certificate of Achievement - Administration of Justice: Corrections
Southwestern College