Ja’Niya Foy
Huntsville,AL
Summary
Dynamic and results-oriented professional with a proven track record at Amazon, adept in warehouse operations and customer service. Excelled in team collaboration and problem-solving, significantly enhancing customer satisfaction and operational efficiency. Willingness to learn new skills, departments, and methods of work. Skilled in material handling and active listening, committed to exceeding expectations without compromising accuracy or safety.
Overview
3
3
years of professional experience
Work History
Fulfillment Associate
Amazon
06.2023 - Current
- Assisted in the training of new fulfillment associates, sharing best practices and offering support as needed.
- Demonstrated adaptability by cross-training in multiple job functions within the fulfillment center.
- Exceeded customer expectations by going above and beyond to ensure fast, accurate, and courteous service throughout the entire fulfillment process.
- Enhanced customer satisfaction by accurately fulfilling orders within tight deadlines.
- Contributed to a safe work environment by adhering to safety protocols and promptly addressing potential hazards.
- Contributed to a positive workplace culture by maintaining a professional demeanor and supporting colleagues in their work duties.
- Took on extra hours and shifts during busy periods to meet tight shipping deadlines.
- Maintained tidy and clean work areas to promote optimal productivity and safety standards.
- Operated equipment such as pallet jacks and hand trucks to move heavy boxes.
- Stocked shelves to match planogram images and instructions.
Cashier
Bojangles' Famous Chicken 'n Biscuits
Huntsville, AL
08.2022 - 05.2023
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Built relationships with customers to encourage repeat business.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Restocked and organized merchandise in front lanes.
- Assisted customers with returns, refunds and resolving transaction issues.
- Stocked, tagged and displayed merchandise as required.
- Resolved customer complaints professionally, leading to improved customer relations and loyalty.
- Handled multiple payment methods securely, minimizing discrepancies and potential losses.
- Answered questions about store policies and addressed customer concerns.
- Enhanced customer satisfaction by providing efficient and accurate cash transactions.
- Addressed customer needs and made product recommendations to increase sales.
- Mentored new employees on cashier duties and best practices, improving overall staff performance.
- Collaborated with team members to achieve sales targets and maintain a clean, well-stocked store environment.
- Streamlined checkout process for increased efficiency and reduced waiting times.
Team Member
Cinemark Theaters
Huntsville, AL
12.2021 - 03.2022
- Optimized team efficiency through diligent upkeep of safe and orderly environments.
- Swiftly grasped all required responsibilities for optimal performance.
- Adapted to changing schedules including holidays and busy periods.
- Enhanced team performance by executing tasks swiftly and precisely.
- Fostered productive working relationships with peers and leaders.
- Strengthened product knowledge, leading to improved individual outcomes.
- Operated register to process payments and collect cash payment for order totals.
- Worked different stations to provide optimal coverage and meet production goals.
- Boosted client experience through swift and effective resolution of concerns.
- Assisted with inventory counts and stocking of merchandise.
- Trained new team members by relaying information on company procedures and safety requirements.
- Assisted customers in selecting merchandise best suited to needs.
- Broke down boxes and cartons, disposing of refuse in proper cardboard receptacles.
- Gained recognition for delivering excellent customer service through active listening, empathetic communication, and timely resolution of concerns.
Education
Columbia High School
Huntsville, AL05.2023
Skills
- Teamwork and collaboration
- Willing to learn
- Attention to detail
- Product packaging
- Customer service
- Fast learner
- Friendly and courteous
- Work prioritization
- Issue resolution
- Material handling
- Warehouse operations
- Palletizing
- Order accuracy
- Problem-solving
- Friendly, positive attitude
- Time management
- Flexible and adaptable
- Multitasking Abilities
- Excellent communication
- Critical thinking
- Computer skills
- Organizational skills
- Active listening
- Decision-making
Timeline
Fulfillment Associate
Amazon
06.2023 - Current
Cashier
Bojangles' Famous Chicken 'n Biscuits
08.2022 - 05.2023
Team Member
Cinemark Theaters
12.2021 - 03.2022
Columbia High School