Janiya harvey

• Inputted demographic data into electronic medical records database accurately and efficiently.
• Provided excellent customer service by promptly addressing patient complaints or concerns.
• Conducted follow up calls to confirm upcoming appointments with patients.
• Verified patient insurance coverage and collected co-payments or other payments due at time of service.
• Responded to phone inquiries from patients regarding office hours, services offered, and appointment availability.
• Checked patients in and out for appointments.

• Delivered consistent service to develop the customer base.

• Managed multiple tasks simultaneously while meeting deadlines.

• Helped customers navigate the store, complete sales, and process returns.
• • Created great customer experiences with personalized sales support.
• Handled issues professionally, to company standards.