Janiya McNealy
Fort Pierce,FL
Summary
Dynamic professional with a proven track record at Teleperformance, excelling in customer service and technical support. Skilled in conflict resolution and time management, I enhance workflow efficiency and deliver exceptional service. My experience in patient care at Aidan Post Acute Rehabilitation Center underscores my commitment to compassionate assistance and meticulous documentation.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Customer Service Representative
Teleperformance
Port Saint Lucie, FL
08.2022 - Current
- Deliver high-quality customer support through inbound call handling and issue resolution.
- Analyze call volume and performance metrics to improve workflow efficiency.
- Prepare reports on customer service trends to support management strategy.
- Navigate multiple computer systems simultaneously to verify and resolve customer issues.
- Maintain professional communication while de-escalating customer concerns.
Patient Care Technician
Aidan Post Acute Rehabilitation Center
Fort Pierce, FL
06.2020 - 08.2022
- Supported patients with activities of daily living, including eating, hygiene, communication, and mobility.
- Maintained a clean and safe care environment tailored to patient needs.
- Accurately documented treatments and observations in electronic health record (EHR) systems.
- Reported patient condition changes to clinical staff to ensure proper care.
- Delivered compassionate assistance in a fast-paced clinical setting.
Education
High School Diploma -
Fort Pierce Westwood High School
Fort Pierce, FL05-2019
Skills
- Customer service and technical support
- Patient care assistance
- Documentation and charting
- Denescalation and conflict resolution
- Time management and workflow efficiency
- Service standard compliance
- Multisystem navigation
- Team collaboration
Certification
- Basic Life Support (BLS), 06/01/26
- Phlebotomy Certification
Professional Highlights
- Customer Connection: Recognized for maintaining calm, empathetic communication during high-stress calls and patient interactions.
- Efficiency: Skilled in navigating multiple platforms to quickly gather correct information and resolve issues without delays.
- Accuracy: Experienced in documenting detailed medical observations and operational data, ensuring compliance and smooth departmental workflow.
- Adaptability: Thrives in both healthcare and corporate environments, bringing professionalism and strong teamwork to every role.
Timeline
Customer Service Representative
Teleperformance
08.2022 - Current
Patient Care Technician
Aidan Post Acute Rehabilitation Center
06.2020 - 08.2022
High School Diploma -
Fort Pierce Westwood High School