Summary
Overview
Work History
Education
Skills
Timeline
Generic

Ja’Niya Walton

Bettendorf,IA

Summary

Dynamic and dedicated professional with extensive customer service expertise at Walmart, recognized for optimizing online order processing and achieving high satisfaction ratings. Skilled in accurate money handling and product selection, demonstrating patience and empathy in all interactions. Proven ability to enhance customer experiences through effective communication and support.

Overview

6
6
years of professional experience

Work History

Online Personal Shopper

Walmart
04.2021 - Current
  • Placed completed orders in labeled, temperature-appropriate storage pending customer pick up.
  • Reviews orders prior to pick up for accuracy and purchase-by dates.
  • Maintained high satisfaction ratings by completing orders quickly and making good selections for customers.
  • Worked productively with customers to meet order requirements and service expectations.
  • Served customers with knowledgeable, friendly support at every stage of shopping and purchasing.
  • Streamlined order processing, accurately selecting items and ensuring timely delivery to clients.
  • Provided exceptional customer service by promptly addressing inquiries, concerns, and feedback from clients.
  • Optimized online shopping interfaces for ease of use, assisting users in navigating the platform effectively.

Cashier

HyVee
11.2020 - 04.2021
  • Greeted customers entering store and responded promptly to customer needs.
  • Welcomed customers and helped determine their needs.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
  • Helped customers complete purchases, locate items, and join reward programs.
  • Restocked and organized merchandise in front lanes.
  • Assisted customers with returns, refunds and resolving transaction issues.
  • Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.
  • Handled multiple payment methods securely, minimizing discrepancies and potential losses.
  • Enhanced customer satisfaction by providing efficient and accurate cash transactions.
  • Contributed to clean and safe shopping environment, performed regular sanitation of checkout area.
  • Reduced processing errors by meticulously following transaction procedures.

Courtesy Clerk

Hyvee
10.2019 - 11.2020
  • Bagged customer items efficiently using proper techniques to protect delicate items and separate different groups of merchandise.
  • Maintained cleanliness of store premises, resulting in an inviting shopping environment for customers.
  • Helped customers take merchandise out of store and loaded items into vehicles.
  • Helped maintain a positive store image by keeping entranceways clean, clear, and welcoming for customers.
  • Improved customer experience by offering assistance with locating products throughout the store when needed.
  • Assisted customers with large purchases by carrying items to vehicles.
  • Returned unwanted items to correct store locations and restocked shelves.
  • Supported cashier operations by efficiently retrieving shopping carts and baskets for customer use.
  • Assisted elderly or disabled customers with loading groceries into vehicles upon request, demonstrating compassion and care in all interactions.
  • Maintained clean and tidy checkout area to optimize service delivery.
  • Ensured safety and sanitation standards were met through regular cleaning of store equipment and surfaces.
  • Upheld high standards of professionalism while interacting with customers, coworkers, and supervisors alike.
  • Maintained clean and orderly checkout areas by mopping floors, emptying trash cans and wiping down surfaces.

Education

No Degree - Phlebotomy

MedCerts
St Ambrose

Associate Of Business Administration - Business

Scott Community College
Davenport, IA

High School Diploma - General

Central High School
Davenport, IA
06.2022

Skills

  • Patience and empathy
  • Customer service expertise
  • Sales experience
  • Product picking
  • Customer service
  • Online order processing
  • Heavy lifting
  • Customer relations
  • Accurate money handling
  • Product knowledge
  • Sales expertise
  • Verifying order accuracy
  • Physical stamina
  • Planning and organization

Timeline

Online Personal Shopper

Walmart
04.2021 - Current

Cashier

HyVee
11.2020 - 04.2021

Courtesy Clerk

Hyvee
10.2019 - 11.2020

No Degree - Phlebotomy

MedCerts

Associate Of Business Administration - Business

Scott Community College

High School Diploma - General

Central High School

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