Janiyah Hurd
Durham,NC
Summary
Dynamic and results-oriented professional with a proven track record at Papa Johns, adept at boosting sales revenue and customer retention through exceptional service and upselling techniques. Skilled in multitasking and problem-solving, I excel in fast-paced environments, ensuring both operational efficiency and customer satisfaction. My experience spans retail and personal care, emphasizing brand representation and fostering strong client relationships.
Overview
4
4
years of professional experience
Work History
In Store Associate
Papa Johns
09.2023 - Current
- Enhanced customer satisfaction by providing personalized product recommendations and knowledgeable assistance.
- Elevated the shopping experience through attentive listening skills and genuine enthusiasm for helping customers find desired items.
- Boosted sales revenue by effectively upselling products and suggesting complementary items to customers.
- Maximized transaction speed by quickly processing purchases using point-of-sale systems while maintaining accuracy.
- Streamlined store operations by maintaining a clean, organized, and visually appealing sales floor.
- Fostered strong relationships with customers through friendly interactions, prompt assistance, and sincere desire to help them find the perfect products.
- Supported store management by assisting with scheduling, training new hires, and handling administrative tasks as needed.
- Played an active role in achieving store sales targets by actively engaging with customers and suggesting suitable products based on their needs.
- Provided exceptional customer service, promptly addressing concerns or complaints to ensure repeat patronage.
Personal Care Assistant
Durham Ridge Assisted Living
08.2023 - 08.2023
- Assisted clients with daily living needs to maintain self-esteem and general wellness.
- Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
- Assisted with transferring and positioning clients, ensuring proper body mechanics to reduce the risk of injury for both parties.
- Built strong relationships with clients to deliver emotional support and companionship.
Sales Associate
Journeys Shoes
08.2020 - 11.2022
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Prepared merchandise for sales floor by pricing or tagging.
- Helped customers locate products and checked store system for merchandise at other sites.
- Engaged with customers to build rapport and loyalty.
Intern
Durhams Children’s Initiative
06.2022 - 08.2022
- Supported staff members in their daily tasks, reducing workload burden and allowing for increased focus on higher-priority assignments.
- Gained valuable experience working within a specific industry, applying learned concepts directly into relevant work situations.
- Sorted and organized files, spreadsheets, and reports.
- Gained hands-on experience in various software programs, increasing proficiency and expanding technical skill set.
- Analyzed problems and worked with teams to develop solutions.
- Developed organizational skills through managing multiple tasks simultaneously while adhering to strict deadlines.
- Contributed to a positive team environment by collaborating with fellow interns on group projects and presentations.
Education
High School Diploma -
Southern School of Energy And Sustainability
Durham, NC07.2024
Skills
- Store maintenance
- Sales proficiency
- Brand representation
- Upselling products
- Problem-solving abilities
- Multitasking
- Customer Retention
Timeline
In Store Associate
Papa Johns
09.2023 - Current
Personal Care Assistant
Durham Ridge Assisted Living
08.2023 - 08.2023
Intern
Durhams Children’s Initiative
06.2022 - 08.2022
Sales Associate
Journeys Shoes
08.2020 - 11.2022
High School Diploma -
Southern School of Energy And Sustainability