Summary
Overview
Work History
Education
Skills
Timeline
Generic

JanMarco Flores

Houston,TX

Summary

Versatile specialist with results-driven and focused approach to completing work. Skilled leader, planner and problem-solver with a great ability to develop those around me. Known for my excellent ability to support others and my competitive work ethic.

Overview

2
2
years of professional experience

Work History

Specialist

Apple
Houston, TX
08.2023 - Current
  • Implemented specialized procedures to drive customer engagement.
  • Provided expertise to customers in resolving complex issues.
  • Consistently high performance in customer NPS scores.
  • Consistent track record of providing excellent service while supporting multiple customers.
  • Assisted in developing strategies to increase fellow team members' abilities to drive Apple's quarterly focuses.
  • Developed business and multitasking strategies for new hires on the company's procedures and policies.
  • Provided regular feedback to my fellow team members to review progress and address any concerns over Apple's quarterly focuses.
  • Participated in the training of seasonal hires to ensure their development, success, and integration into Apple's culture.
  • Consistently led the store in business engagement/leads to drive competition among team members and increase Apple's business engagement.
  • Worked with connection managers and leads to find strategies for increasing the success of the store achieving its daily goals.

After School Teacher

Elite Learning Group Inc
Houston
02.2023 - Current
  • I worked as an after-school teacher, caring for a class of 27 students.
  • Provided students with a fun curriculum
  • Practiced conflict resolution and de-escalation with students
  • Educated and engaged students with learning material
  • Utilized communication skills to create a daily plan with my coworkers
  • Catered personalized material to increase the success of individual students.

Education

Bachelor of Science - Political Science

University of Houston
Houston, TX
05-2026

Associates Degree - Political Science

Lone Star College System
12-2023

Skills

  • Spanish
  • Teaching
  • Communication skills
  • Strategy development
  • Sales
  • Customer service

Timeline

Specialist

Apple
08.2023 - Current

After School Teacher

Elite Learning Group Inc
02.2023 - Current

Bachelor of Science - Political Science

University of Houston

Associates Degree - Political Science

Lone Star College System
JanMarco Flores