Taylor Long
San Antonio,TX
Summary
I am a dedicated professional known for my exceptional problem-solving skills and proactive approach to challenges. I bring a unique blend of technical expertise and strong interpersonal abilities. I thrive in dynamic environments where innovation and collaboration are valued, and I am adept at adapting to evolving priorities efficiently and precisely. My commitment to continuous learning ensures that I stay ahead of industry trends and contribute effectively to team goals.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Benefits Specialist
UnitedHealth Group
San Antonio, TX
06.2023 - 06.2024
- Respond to and resolve, on the first call, customer service inquires and issues by identifying the topic and type of assistance the caller needs such as benefits, eligibility and claims, financial spending accounts and correspondence
- Help guide and educate customers about the fundamentals and benefits of consumer-driven health care topics to select the best benefit plan options, maximize the value of their health plan benefits and choose a quality care provider
- Contact care providers (doctor's offices) on behalf of the customer to assist with appointment scheduling or connections with internal specialists for assistance
- Assist customers in navigating myuhc.com and other UnitedHealth Group websites and encourage and reassure them to become self-sufficient
Jr Dispute Analyst
Security Service Federal Credit Union
San Antonio, TX
10.2022 - 05.2023
- Research credit card disputes and build dispute cases to recover funds for merchants using proprietary software
- Validate appropriate data from internal and third party systems and ensure appropriate course of action is being pursued
- Ensure accurate and appropriate responses to disputes
- Monitor disputed transactions for possible fraudulent activity
- Serve customers by resolving product and service problems
Fraud Investigator II / Claims Specialist
JPMorgan Chase
San Antonio, TX
02.2017 - 09.2022
- Service inbound fraud-related inquiries and perform maintenance on accounts for Retail Consumer and Business customers
- Customers may have any combination of self-identified fraud, declined or approved transactions or blocked cards
- Work cases or referrals with potential fraud for established consumers and business banking retail customers
- Make outbound calls to customers as required to verify activity
Guest Service Manager
Hilton
San Antonio, TX
02.2015 - 01.2017
- Oversee the daily operations of the front desk and guest services teams
- Supervise Front Desk including Night Audit staff: hiring, firing, performance evaluations, training, and development
- Schedule staff according to labor standards and forecasted occupancy
- Maintain standards of guest service quality
- Contribute to the profitability and guest satisfaction perception of other hotel departments
- Increase guest satisfaction by delivering an improved product through employee development, job engineering, and quality image
- Ensure staff uses guest interaction skills-reward employees who meet/exceed guest expectations
Education
Associate in Business -
UTSA
06.2018
Skills
- Security
- Operation
- Customer Support
- Customer Service
- Customer Care
- Bilingual
- CSR
- Office Administration
- Guest Services
- Basic math
- Outbound Sales
- Databases
- Upselling
- Surveillance
- Negotiation
- English
- Microsoft Powerpoint
- CCTV
- Front Desk
- Loss Prevention
- Typing
- Microsoft Word
- Management
- Cash Handling
- Door-to-Door Experience
- Cold Calling
- Mentoring
- Fundraising
- Spanish
- Intermediate Office Applications
- Private Security
- Spanish Speaker
- Banking
- Financial services
- Cash register
- Sales
- Clerical experience
- Filing
- Office management
- Oral surgery
- Box truck
- Moving
- Communication skills
- Organizational skills
Certification
- First Aid Certification
- Driver's License
- Guard Card
Military Service
Texas state guard, United States, Private Second Class, True
Timeline
Benefits Specialist
UnitedHealth Group
06.2023 - 06.2024
Jr Dispute Analyst
Security Service Federal Credit Union
10.2022 - 05.2023
Fraud Investigator II / Claims Specialist
JPMorgan Chase
02.2017 - 09.2022
Guest Service Manager
Hilton
02.2015 - 01.2017
Associate in Business -
UTSA
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